Business Relationship Manager

Job Description Act as the primary relationship manager between TCS and client leadership for the Toledo area accounts.
Develop trusted-advisor relationships with CIO, VP IT, business process owners, and key stakeholders.
Drive customer satisfaction, business value realization, and account growth through proactive engagement.
Identify business opportunities, transformation initiatives, and innovation themes across the client portfolio.
Build and maintain account technology roadmaps aligned to client business objectives and TCS offerings.
Oversee SAP, AMS, Infrastructure, Manufacturing technologies, Data & Analytics, Cyber Security, Digital, and Automation initiatives as applicable.
Ensure delivery excellence through governance cadence, executive reviews, QBRs, SLA tracking, and operational KPI management.
Own revenue growth, pipeline conversion, forecast accuracy, and margin improvement in alignment with account leadership.
Proactively manage risks, issues, dependencies, escalations, and communications across onsite and offshore stakeholders.
Champion AI, GenAI, automation, self-heal, and continuous-improvement opportunities to improve business outcomes.
Job Description Act as the primary relationship manager between TCS and client leadership for the Toledo area accounts.
Develop trusted-advisor relationships with CIO, VP IT, business process owners, and key stakeholders.
Drive customer satisfaction, business value realization, and account growth through proactive engagement.
Identify business opportunities, transformation initiatives, and innovation themes across the client portfolio.
Build and maintain account technology roadmaps aligned to client business objectives and TCS offerings.
Oversee SAP, AMS, Infrastructure, Manufacturing technologies, Data & Analytics, Cyber Security, Digital, and Automation initiatives as applicable.
Ensure delivery excellence through governance cadence, executive reviews, QBRs, SLA tracking, and operational KPI management.
Own revenue growth, pipeline conversion, forecast accuracy, and margin improvement in alignment with account leadership.
Proactively manage risks, issues, dependencies, escalations, and communications across onsite and offshore stakeholders.
Champion AI, GenAI, automation, self-heal, and continuous-improvement opportunities to improve business outcomes.
TCS Employee Benefits Summary Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range: $128,900 - 174,400 a year
Qualifications BACHELOR OF COMPUTER SCIENCE

#J-18808-Ljbffr