Program Coordinator - Healthcare Division: Haslam College of Business - UTK

Job Description
The Program Coordinator provides hands-on program support for Executive MBA and non-degree offerings, with a focus on day-to-day program operations and delivery. The role works closely with colleagues in the Healthcare Division and across Graduate & Executive Education to complete assigned tasks, follow established processes, and support consistent program execution. Responsibilities include coordinating logistics for residency periods and off-campus activities, maintaining Canvas and other online learning platforms, and assisting with the delivery of program services. The position also supports routine communication and relationship coordination with students, non-degree participants, and partner institutions. This role contributes to the smooth operation of programs by ensuring details are executed accurately, timelines are met, and services are delivered at a high standard in accordance with established procedures.

Responsibilities

Day to Day Program Operations & Delivery

The position will have responsibility for delivering the day-to-day operations of the Executive MBA degree and non-degree programs, as well as assisting with event services, alumni relations, and program marketing as needed.

Program operations and delivery include planning and coordinating efforts for multiple on-campus residency periods and non-degree courses, as well as off-campus residency periods and non-degree courses. This includes delivery of services such as catering, transportation, hotel and logistical services.

Collaborate with Vendors, Faculty and other GEE Team members to support program delivery.

Maintenance of inventory, materials, furniture & supplies necessary for the success of the GEE program.

Other duties as requested to support business and program needs

Organizational Scheduling, Process Improvement, and Classroom Support

This position will provide general support as needed for staff and faculty in the delivery of Healthcare Division educational and non-degree services by providing scheduling and coordination of activities and program timelines to ensure smooth delivery.

This role will manage and maintain Canvas course sites as the primary classroom for students and non-degree participants, including creating course shells, uploading and organizing course materials, setting and verifying due dates, testing links and course functionality, and ensuring courses stay ready and accurate for student use. Will serve as a day-to-day resource for faculty and students/participants by troubleshooting issues, answering questions, and coordinating updates to course content and schedules as needed.

Relationship Development, Marketing, and Recruiting

Serve as a key point of contact and ongoing resource for students and non-degree participants, supporting relationship development through regular communication, responsiveness to needs, and collaboration with faculty, staff, partner institutions, and vendors.

Support recruitment, admission, and on-boarding process by ensuring all needed materials are accurate and up to date. Support marketing efforts to prospective students and non-degree participants.

Qualifications
Required Qualifications

Education: Bachelor’s degree required

Experience: Minimum 3 years of progressively responsible business work experience

Knowledge, Skills, Abilities:

Word processing, spreadsheet development, presentation formatting, and database management

Familiarity with learning management systems (e.g., Canvas) and related educational software

Project coordination and task management

Problem solving

Strong organizational skills

Effective oral and written communication

Interpersonal communication

Active listening

Ability to support multiple programs and stakeholders

Strong attention to detail

Self-directed

Commitment to customer service and student support

Adaptability, dependability

Ability to communicate effectively with a wide range of individuals including executives, faculty, students, and corporate partners

Fast learner

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

Experience:

5+ years of business/professional experience preferred

Program/Management support experience preferred

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