Digital Strategist

For our client, we are seeking a AI Strategist to join the team of a leader in the Enterprise Technology space.
This role will shape the strategy for AI-driven customer experience operations, with a focus on identifying high-value opportunities for automation and augmentation. You will partner across stakeholders to define priorities, sequence initiatives, and ensure the roadmap is grounded in business impact and customer needs. The position also plays a key role in evaluating LLM-based capabilities, using data and performance insights to guide decisions and improve outcomes.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $150,000 – $200,000 annually
Responsibilities Identify automation and augmentation opportunities in customer experience operations
Prioritize initiatives based on expected ROI and develop business cases
Maintain and update the enterprise AI roadmap in alignment with customer needs
Align stakeholders on priorities, sequencing, and success criteria
Analyze conversation data to identify customer friction and operational inefficiencies
Pilot new AI capabilities and measure their success before scaling
Optimize existing AI agents by analyzing performance and recommending improvements
Qualifications 5+ years in technology consulting, strategy, product, analytics, implementation, or customer success roles, ideally with AI or LLM-first products
Proven ability to build roadmaps and prioritize initiatives based on ROI
Strong analytical skills with experience in data analysis and performance monitoring
Technical understanding of LLM-based AI agents and their functionalities
Experience leading cross-functional teams and influencing senior stakeholders
Excellent communication skills for conveying complex ideas simply
Strong project management skills with a proactive execution mindset
Benefits Comprehensive medical, dental, and vision coverage for you and your family
Flexible PTO to accommodate personal needs
Paid parental leave for all new parents
Retirement savings plan for future financial security
Remote work setup budget for a productive home office
Monthly wellness and communication stipend for balance and connection
In-office meal program and commuter benefits for onsite employees
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.

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