In less than a decade social media has changed the world and helped to reshape brands and businesses of all shapes and sizes across almost every industry throughout the globe, but it’s been particularly beneficial as a consumer service tool – both for firms and their customers.
Indeed, brands that don’t offer help via their Twitter or Facebook profiles, or are too slow to respond or ignore/mismanage customer complaints altogether, are quickly (and often ruthlessly) called to task. So what makes a good social customer support team?
(Source: Sentiment Metrics.)
- 6 Tips to Create a Super Social Media Strategy [INFOGRAPHIC]
- Which Social Network is Right for Your Business? [INFOGRAPHIC]
- What, When and Where to Post on Social Media [INFOGRAPHIC]
- #Facebook, #Twitter, #Pinterest, #Instagram: How to Write the Perfect Post [INFOGRAPHIC]