AllFacebook InsideFacebook InsideMobileApps InsideSocialGames SocialTimes LostRemote TVNewser TVSpy AgencySpy PRNewser MediaJobsDaily UnBeige

Social Media Crisis Management [INFOGRAPHIC]

Social media crises have popped up in the media fairly frequently lately, from the spate of SEA hackings to the @ComfortablySmug Twitter account that during Hurricane Sandy posted a series of lies about damage, loss of power, and – most notoriously – the New York Stock Exchange flooding.

What’s a social media manager to do in time of such turmoil?

It helps to have a road map in place, a step-by-step guide to managing a social media crisis. How do you respond? Who is it that should respond? Is there any damage control that can be done afterwards?

Take a look at the infographic below from Tatu Digital Media to explore how social media crises are best managed:

(Infographic via, image via)

Mediabistro Course

Social Media 201

Social Media 201Starting October 13, Social Media 201 picks up where Social Media 101 left off, to provide you with hands-on instruction for gaining likes, followers, retweets, favorites, pins, and engagement. Social media experts will teach you how to make social media marketing work for your bottom line and achieving your business goals. Register now!