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Posts Tagged ‘social media help’

Is Your Social Customer Service Ready for the Holiday Season? [INFOGRAPHIC]

Is Your Social Customer Service Ready for the Holiday Season? [INFOGRAPHIC]

Did you know that almost one quarter (23.4 percent) of customers will take to social media to vent frustration if their first channel of support contact doesn’t work out this holiday season?

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7 Social Media Myths (That You Probably Think Are True)

7 Social Media Myths (That You Probably Think Are True)

According to a recent study 83 percent of marketers are still confused about social media marketing, a situation not helped by the sheer amount of misinformation circulating around the web.

Here, for example, are 7 social media myths that you may well believe to be true.

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A Quick And Simple Social Media Image Size Cheat Sheet [INFOGRAPHIC]

A Quick And Simple Social Media Image Size Cheat Sheet [INFOGRAPHIC]

It doesn’t matter if you’re absolutely brand new to social media or a been there/done that/wrote the book social marketing ninja, setting up a new Twitter profile or Facebook Page can be a laboriously time-consuming process, especially when it comes to working out the sizes of all the images you need to make your channels – or those of your clients – stand out from the crowd.

And what about the other social platforms, like Pinterest, Instagram and Google+? Wouldn’t it be great if somebody could put all of this information in just one, easy-to-read page?

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The Ultimate Guide To Creating Perfect Social Media Posts [INFOGRAPHIC]

The Ultimate Guide To Creating Perfect Social Media Posts [INFOGRAPHIC]

Is there such a thing as the perfect social media post?

While there’s never going to be a “one size fits all” approach for all brands (or, indeed, all social networks), there’s absolutely a perfect post for you, your brand and your audience. And while your own mileage may vary, by following certain guidelines and applying tried-and-tested formulas you can dramatically improve the engagement rates of your social media updates, boosting ROI and driving traffic.

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Facebook, Twitter, Pinterest, Instagram – Social Media Image Size Cheat Sheet [INFOGRAPHIC]

Facebook, Twitter, Pinterest, Instagram - Social Media Image Size Cheat Sheet [INFOGRAPHIC]

Question: What’s the height and width of a Facebook cover photo?

Do you know the minimum recommended upload size for your Twitter avatar? What’s the dimensions of a shared image on Instagram? How big is a Pinterest board thumbnail? And what about a LinkedIn logo pic?

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Facebook, Twitter, Instagram, Pinterest – Social Media Image Cheat Sheet 2014 [INFOGRAPHIC]

Facebook, Twitter, Instagram, Pinterest - Social Media Image Cheat Sheet 2014 [INFOGRAPHIC]

Whether you’re brand new to social media or a seen it/done it/wrote the book social marketing ninja, setting up a new Twitter profile or Facebook Page can be a time-consuming process, especially when it comes to working out the sizes of all the images you need to make your channels – or those of your clients – stand out from the crowd.

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Why The Smartest Brands Race To Respond To Consumers On Social Media [INFOGRAPHIC]

Why The Smartest Brands Race To Respond To Consumers On Social Media [INFOGRAPHIC]

Did you know that 82 percent of companies believe that they provide superior customer service on social media?

Sounds great, right? Unfortunately, 92 percent of consumers disagree.

Uh oh.

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Twitter, Facebook, Instagram, Pinterest – When NOT To Post On Social Media [INFOGRAPHIC]

Twitter, Facebook, Instagram, Pinterest - When NOT To Post On Social Media [INFOGRAPHIC]

It was the best of times, it was the worst of times: to tweet.

Since social media first opened its doors, folks have been obsessed with figuring out when they should be making their updates. You know, to guarantee the maximum possible engagement. Usually the focus has been on the right times to publish, but how about we turn that on its head?

When is the worst time to update?*

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Facebook, Twitter, Instagram, YouTube, Pinterest – Social Media Image Cheat Sheet [INFOGRAPHIC]

Facebook, Twitter, Instagram, YouTube, Pinterest – Social Media Image Cheat Sheet [INFOGRAPHIC]

Heads up: Twitter recently updated everybody’s profile page. Do you know how big the new header photo is?

What about your avatar? What about your Facebook avatar? Or a Pinterest pin?

And what on earth is Google+?

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The Surprising Words That Get Content Shared On Social Media [INFOGRAPHIC]

The Surprising Words That Get Content Shared On Social Media [INFOGRAPHIC]

What connects “free”, “help”, “check out”, “you” and “please”?

They’re all great words to use on Twitter if you want to get more retweets.

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