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Posts Tagged ‘Time Warner Cable’

Morning Media Newsfeed: Columbia to Review UVA Rape Story | TWC-Comcast Merger Halted

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Rolling Stone Asks Columbia to Investigate Botched UVA Rape Story (FishbowlNY)
Rolling Stone has asked Columbia University to figure out just how badly it botched its UVA rape story. Capital New York The Columbia Graduate School of Journalism will conduct an independent investigation into the reporting process of Sabrina Rubin Erdely’s feature on sexual assault at the University of Virginia. HuffPost Rolling Stone apologized on Dec. 5 after several news organizations revealed problems in contributing editor Erdely’s article. However, the magazine has not fully retracted the story. Since the apology, Rolling Stone editors and Erdely have declined to comment on the article, citing an internal review process. Politico / Dylan Byers on Media The Washington Post and other publications have been re-reporting the events described in the piece and have found several striking inconsistencies, including that several people quoted in the article were never actually contacted by the magazine and that the accused rapists were also never contacted. NYT Jann Wenner, Rolling Stone’s editor and publisher, said that the review would be led by Steve Coll, the journalism school’s dean, and Sheila Coronel, the dean of academic affairs, and that it would evaluate “the editorial process that led to the publication of the story.” The report will be published unedited and in its entirety on Rolling Stone’s website, and excerpts will appear in the magazine.

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Morning Media Newsfeed: Snyderman Apologizes on Air | Elliott Takes NYT Buyout

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Dr. Nancy Snyderman Apologizes: ‘Good People Can Make Mistakes’ (TVNewser)
Dr. Nancy Snyderman returned to NBC News Wednesday morning to report a story on depression in America. But the segment began with Matt Lauer pressing her on why she violated a voluntary quarantine following an Ebola reporting trip to Liberia. PRNewser Rather than just saying she was sorry for breaking the rules, she and Lauer got more specific about what exactly went wrong. Besides “scaring my community,” she says she was guilty of “adding to the confusion of terms.” THR Snyderman initially apologized for her team violating its voluntary quarantine, but now, almost two months later, she’s admitted that she, herself, broke the rules and apologized for that. “I’m very sorry for…scaring my community and the country,” she said on Wednesday’s Today, later adding, “I stepped outside the boundaries of what I promised to do and what was expected of me and for that I’m sorry.” HuffPost Snyderman had been absent from the network since October after traveling to Liberia with an NBC News crew — which included cameraman Ashoka Mukpo, a former Ebola patient — and then failing to voluntarily confine herself to a 21-day quarantine. Her actions caused outrage and heightening fear among the public after discovery that her colleague had contracted the virus. Snyderman issued a statement shortly after breaking quarantine in October, but questions lingered about the date of her return to the network (or whether she would return at all). Variety Snyderman’s colleague eventually recovered from the disease, and Snyderman and the rest of her team remained symptom-free. Wednesday, she added that she hopes her mistake hasn’t drawn attention from the bigger story.

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Morning Media Newsfeed: Amazon, Hachette End Dispute | CNN Picks Up Three Originals

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Hachette, Amazon Establish New Multi-Year Contract (GalleyCat)
Hachette Book Group and Amazon have established a new multi-year agreement. The two companies have been locked in a dispute since April. THR The companies have reached a new agreement covering eBook and print sales in the U.S. The two were reportedly in a standoff over eBook revenues, with the online retailer reportedly delaying shipments, reducing discounts and preventing people from preordering Hachette titles. Mashable The dispute began when Amazon stopped taking preorders for Hachette titles. Since that time, the two have dialed up the rhetoric, with Hachette authors Malcolm Gladwell and James Patterson criticizing Amazon, while the online retailer charged that Hachette was “stonewalling” about making a deal. WSJ Neither side claimed victory and it may be that both Hachette and Amazon made concessions in the end. Under the new eBook agreement, which will take effect in early 2015, Hachette will set the prices of its consumer titles. The companies said Hachette will get better terms when it “delivers lower prices for readers.” Amazon said on Thursday it has resumed treating Hachette titles as it did before the dispute. NYT The conflict, which played out in increasingly contentious forums as the year progressed, left wounds too deep for true celebration Thursday. Amazon has been cast as a bully in publications across the ideological spectrum, and a large group of authors is calling for it to be investigated on antitrust grounds. Its sales were hit by the dispute, analysts said. Amazon’s supporters publicly questioned the need for Hachette, the fourth largest publisher, to exist in an era when anyone can publish themselves digitally, an accusation Hachette was reluctant to respond to. And even if Amazon got less in the deal than it originally wanted, it still controls nearly half the book trade, an unprecedented level for one retailer. And the dispute showed it is not afraid to use its power to discourage sales.

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Morning Media Newsfeed: YouTube Launches Paid Music Service | FNC Special Tops Tuesday

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YouTube Music Streaming Service Launches in Beta (SocialTimes)
YouTube music has faced some challenges lately; the company lost its product manager over the summer and had disagreements with indie music labels. While news of its music offering leaked in August, Google didn’t want to launch the new service until it reached a deal with indie labels. In a bid to compete with streaming services like Pandora and Spotify, Google is finally rolling out YouTube Music Key in invitation-only beta. Re/code The company is overhauling the free version of its Android app, and next week it’ll start inviting some of its users to try a new subscription feature, which it’s building into its Android and iOS apps. GigaOM For early adopters, it will cost $7.99 per month with the first six months free, and eventually it will cost $9.99 per month, the same price as Spotify Premium. YouTube Music Key’s banner feature is that it gives subscribers the ability to listen to music without ads, as well as run YouTube as a background app on mobile devices, allowing users to listen to YouTube videos while playing a game or locking their home screen. THR With the monthly fee, users also receive access to a Google Play Music subscription, which offers more than 30 million songs and playlists for streaming. Beginning Wednesday, YouTube is also rolling out new music features for free, ad-supported music video viewing. YouTube also plans to make it easier to find an artist’s discography through their official music videos and other songs uploaded to the streamer, so a user can play a full album straight through. NYT With its new service, YouTube hopes to reform its reputation in the music industry as a phenomenal free site to promote songs, but one that pays a pittance in royalties. As YouTube pushes into paid content, other online music outlets — under considerable pressure from the recording industry — are being forced to defend or change their business models to better compensate artists.

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Morning Media Newsfeed: Atlantic Partners With NewsHour | DWA Earnings Beat Estimates

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The Atlantic Partners With PBS NewsHour (FishbowlNY)
The Atlantic is partnering with PBS’ NewsHour to produce broadcast adaptations of the magazine’s work. 10,000 Words In a statement, the two news organizations said: NewsHour and The Atlantic plan to broadcast reports on a wide range of topics over the next six months. The partnership combines the strengths and sensibilities of both brands: The Atlantic’s ideas-driven journalism on issues of import, and the editorial depth and broadcast expertise of PBS NewsHour. FishbowlDC The Atlantic’s partnership with NewsHour marks the magazine’s first ongoing broadcast venture. Politico / Dylan Byers on Media The first report, which aired Wednesday night, is based on the Atlantic’s November-issue cover story about the spread of teenage sexting and its societal and legal consequences. The Atlantic’s Hanna Rosin reported the NewsHour piece with anchor Judy Woodruff. Variety The stories will run online at PBS.org/NewsHour and TheAtlantic.com. Sara Just, a veteran of ABC News, joined PBS NewsHour as its executive producer earlier this year.

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Morning Media Newsfeed: Snyderman Back to NBC | World News Skips Midterm Coverage

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Despite Criticism, Dr. Nancy Snyderman Will Return to NBC News (TVNewser)
NBC News chief medical correspondent Dr. Nancy Snyderman will return to work, but it won’t be until next month. NBC News president Deborah Turness informed the network’s employees of the decision in an internal email Wednesday evening. CNNMoney The timing is noteworthy because Snyderman’s apparent violation of a voluntary quarantine scared some members of her New Jersey community and stoked a major controversy earlier this month. Questions about her credibility have lingered and she has not addressed those questions publicly. The Washington Post / Erik Wemple In the memo, Turness celebrates the recovery of freelance cameraman Ashoka Mukpo and the impending end of the 21-day quarantine binding on Snyderman and NBC News crew members who reported several weeks ago from Liberia. “While in Liberia Dr. Nancy and her team delivered first class, first-hand reporting from the front lines of this tragic and monumental story,” writes Turness. While with Snyderman and co. in Africa, Mukpo contracted the Ebola virus and was flown to a Nebraska hospital. Deadline Hollywood Tuesday, Mukpo, officially declared Ebola-free by experts at the Nebraska Medical Center bio-containment unit, celebrated by attempting to rescue Snyderman from the career-nuking situation she created when she violated the voluntary quarantine she’d agreed to, on-air, tweeting “Be nice to her plz.” TVNewser Expect to see Mukpo on NBC News. The network is already promoting “exclusive interviews” with him.

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Morning Media Newsfeed: Rowe Sets Records for CNN | Morgan Slams Cooper, AC 360

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Mike Rowe Makes CNN History With Debut of Somebody’s Gotta Do It (TVNewser)
According to Nielsen Fast National Data, Mike Rowe‘s Somebody’s Gotta Do It is CNN Original Series’ best premiere ever in the adults 25-54 demo, averaging 507,000 viewers Wednesday night, coming in second to The Kelly File, which drew 544,000. THR / The Live Feed Somebody’s Gotta Do It marked a 255 percent advantage over MSNBC’s The Rachel Maddow Show – which hit an all-time low during the third quarter. The series also averaged 943,000 total viewers, besting MSNBC by 25 percent. NYT Somebody’s Gotta Do It easily topped CNN‘s previous best result in its recent introduction of original series. The Hunt With John Walsh pulled in 330,000 viewers in the 25-54 group with its premiere in July. Deadline Hollywood Rowe’s opening represented a 152 percent hike in the news demo compared with the time slot’s average the prior four Wednesdays (201,000), and a 77 percent jump in overall crowd (534,000). CNNMoney Shows like Rowe’s — what CNN calls “original series,” distinguishing from newscasts or talk shows — cost more to produce than newscasts do, but tend to be more popular and can be replayed many times. They are a centerpiece of CNN Worldwide president Jeff Zucker’s strategy to improve the ratings performance of the company’s American cable channel. One of CNN’s first originals, Anthony Bourdain: Parts Unknown, opened to 282,000 in the same age demographic back in April 2013.

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Morning Media Newsfeed: Leno Set to Launch CNBC Show | NBC Courted Stewart for MTP

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Jay Leno Nears Deal to Launch CNBC Show (THR / The Live Feed)
Jay Leno is lining up his first regular television hosting gig since leaving The Tonight Show in February, and he’s staying in the NBCUniversal family. TVNewser Leno’s new show would air on CNBC in primetime and focus on his longtime love of cars. WSJ / CMO Today A CNBC spokesperson declined to comment. Both NBC and CNBC are units of Comcast Corp. Since he stepped down from The Tonight Show, he has continued to work as a stand-up comic. He is known for his love of automobiles and has a large collection of rare and classic cars. NYT No other details have been released pending completion of the contract, though the executives confirmed the show would not be comedy-based. Leno has been a regular presence on NBC.com with a motor-vehicle-obsessed show called Jay Leno’s Garage. Deadline Hollywood The news comes as the cable business network comes off its lowest-rated quarter of the year in primetime and the lowest-rated quarter in its history in the demo for the business day, 9 a.m.-5 p.m. CNBC has been looking to broaden its primetime slate with reality TV formats. To date, its most successful such bid has been its reruns of ABC’s Mark Burnett-produced Shark Tank.

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Former Time Warner Cable Retention Agent Details Fuzzy Practices

Under the cloak of a South Park animation still, a former Time Warner Cable retention agent spoke with YouTube talk show host David Pakman about his one-time duties.

“Jackie Keaton” revisits the training he received, the disconnect from sales agent promises and some of the retention routines. Techniques included “de-escalation,” e.g. calming down angry customers, and a kind of in-sickness-and-in-health professional vow:

“If a customer dies, someone has to take a death certificate into the local payment center. [But] If they’re sick or something, we can definitely upsell…”

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Morning Media Newsfeed: Baquet Changes NYT Masthead | Comcast Responds to Merger Critics

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Big Changes to NYT Masthead (FishbowlNY)
Dean Baquet, the New York Times’ executive editor, has officially revamped the paper’s masthead. Gone is the “managing editor” title; it’s being replaced by four “deputy executive editors,” who “have already proven they can run stories that take on big institutions, who have covered a world of war and proven they can lead with humanity.” NYT They are Susan Chira, Janet Elder, Matthew Purdy and Ian Fisher. A fifth editor, Tom Bodkin, will be given the title of creative director, a position equal to the four deputy executive editors. Politico / Dylan Byers on Media Through these changes Baquet hopes to make the relationship between the Times’ digital and print sides more fluid. “I anticipate people moving on and off the masthead as our needs evolve,” he wrote in a memo to staff Wednesday, “and it is important that these moves not be seen as measures of who is up and who is down, but rather as appointments aimed at keeping our journalism and our entire operation as vibrant as possible.” Capital New York The appointments reflect a push for better coordination and cooperation between departments as the Times works on pushing out its journalism to digital readers more effectively. Other recent appointments along these lines include Arthur Gregg Sulzberger as senior editor for strategy, Alex MacCallum as assistant managing editor for audience development and Sam Dolnick as senior editor for mobile. HuffPost Wednesday’s masthead changes are the biggest since Baquet took the reins, but there have been several other moves internally in recent months. Baquet announced the addition of several deputy-level editors in the newsroom in July.

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