Is your favorite brand the kind that you might call…your best friend? How many brands would even qualify as casual acquaintances? And which ones do you come back to again and again like a well-worn pair of pants?
Yes, these are ridiculous questions–but they’re also very serious, because their answers go a long way toward determining where the average John or Jane spends his/her money. A new survey of more than 4,000 consumers worldwide by IBM-owned email marketing tech provider Silverpop addresses the very real idea that every business should personalize its service as much as possible.
As you probably know, a “best friend” brand is one that will regularly lead consumers to open and even actually read emails, therefore leading to more sales etc.
Some stats, then: