There are some valid reasons for an airline executive to delay a flight, but we’re betting the plane full of people recently forced to embark on their trip 20 minutes late wouldn’t consider a bag of macadamia nuts one of them.
As a recent Korean Air Lines flight from New York City to Incheon, South Korea sat on a runway at JFK preparing to depart, Cho Hyun-ah, the airline’s vice president in charge of in-flight experience, was served a bag of macadamia nuts by a junior flight attendant. What’s the problem with that, you ask? Well, Ms. Hyun-ah was traveling first class, and the airline’s guidelines for proper service apparently state that no first class passenger should ever suffer the indignity of opening their own package of nuts — the macadamias were supposed to be served on a plate.
Upset over the rookie attendant’s mistake, Hyun-ah called over the senior flight attendant. But when he failed to produce the proper manual for flight service, Cho reportedly shouted, ordered the plane to return to the gate, and forced the senior flight attendant to disembark.
The debacle caused the flight to leave New York about 20 minutes behind schedule (presumably a bit more inconvenient for Cho’s customers than an unopened bag of nuts). Read more