After a 10-year hiatus, Johnson & Johnson is back in the brand identity game. A slew of recent recalls, law suits and bad press, have undermined J& J’s relationship with the public and the corporate juggernaut knows it’s time for some damage control. That’s why it is targeting the golden goose of emotional marketing: your family.

Even the most cynical realms of the public can’t resist the emotional pull of the love felt between a mother and her child, a grandfather and his granddaughter, a teacher and her students. It’s “Terms of Endearment” meets Benadryl to the sound of a lobotomized version of “Sweet Child O’ Mine” by Guns N Roses for some dulled edge (or carefully calculated demographic appeal).

Anyone who grew up with Johnson & Johnson products—who didn’t?—has had a positive emotional connection with the brand since we were babies. From the comforting smell of baby powder to shampoo that doesn’t make you cry, we were raised by our moms and Johnson & Johnson products. Don’t underestimate the power of that deeply internalized association. It makes Facebook feel like a total disheveled stranger. Read more

We know that Ohio’s Cleveland Clinic earned its reputation as one of America’s best hospitals thanks to the tireless work of the many talented professionals on its staff — but there’s also a good bit of well-executed branding and PR at play. Case in point: this promotional video, released last month. A hospital is a relatively easy place to find touching stories of human perseverance in the face of adversity, but this is a real masterpiece in the “humanizing a brand” genre.

We’re not exactly sure who’s responsible for the video (though the Clinic hired Ketchum as its first AOR in 2012), but we think some credit needs to go to the institution’s communications team.

The PR lesson here: tell a story. In fact, tell several stories — especially if they’re as compelling as these.

When watching ads for “intimate” and “sanitary” products, you may notice a trend: while it’s perfectly OK to discuss erectile dysfunction and other problems exclusive to the male gender, distinctly feminine problems like menstruation, breast exams or the dreaded yeast infection don’t get a lot of attention. Ad and media execs tend to be “grossed out” and back away despite the fact that 3/4 of women experience candidiasis at some point in their lives–which means there’s a huge market for related products.

Here’s an example: each of the major networks refused to air this Ogilvy Kotex commercial because, according to Adweek, they just couldn’t handle the word “vagina.”

In this light, a recent survey sponsored by Monistat which found that most women still hold potentially serious misconceptions about these conditions makes more sense. So how can feminine health and hygiene brands truly connect and engage with audiences when big media says “we’d rather not?”

We recently had a chance to speak about the topic with Jennifer Moyer, VP of marketing for Monistat‘s parent brand Insight Pharmaceuticals, who had some very interesting insights.

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We know that a PR professional’s job often includes telling powerful people what to say–and when to say it. Today we feel fairly safe offering this little nugget of wisdom to every client: Unless you’re a left-wing Eastern European politician, never use the words “fascist” or “fascism” to describe your opponents, no matter who they may be. It’s never appropriate, and it always makes you look like an ass. Whole Foods CEO John Mackey recently learned that lesson.

Mackey stepped into the national health care debate back in 2009, when he penned a Wall Street Journal op-ed arguing that President Obama‘s signature health care overhaul was a form of “socialism” that would ultimately lead to complete government control over our nation’s health care system.

Now he’s hitting the various media outlets to promote his book Conscious Capitalism, which apparently details the ways in which certain businesses (his own included, of course) make the world a better place without the interference of the big, bad government. While visiting NPR‘s “Morning Edition“, he turned his previous criticism on its head, arguing that:

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Earlier this week we posted on the deal that Ogilvy PR Worldwide signed to promote the new health insurance law in the state of California.

Now we have a piece of follow-up news: The Centers for Medicare and Medicaid Services has hired Weber Shandwick to “raise awareness” about the other state-based healthcare insurance exchanges–those that will be managed by the federal government.

Here’s the lowdown: these exchanges are essentially virtual marketplaces enabling citizens to compare and choose between competing providers’ plans, and they’re one of the central components of The Affordable Care Act, which requires states to create them by January 2013. In states that do not set up exchanges by that date, the federal government will create its own “federally facilitated” exchanges by default—and these are the exchanges to be promoted by Weber Shandwick.

Here’s the challenge: To date, only 13 states and the District of Columbia have agreed to manage their own exchanges.

This is a particularly big get for Shandwick, which was recently named PR News’s “Digital Firm of the Year” just after winning the title of “Global PR Firm of the Year” via The Holmes Report.

The future of the insurance exchange project will be interesting to say the least.

For all the talk of smartphones and tablets, you’d think every American plugs into an iPad after work each day and that millions of PCs currently sit in the corners of our homes gathering dust. Yet a recent survey conducted by Makovsky reveals that most Americans will stick with Old Reliable when it comes to their most significant expenditures: healthcare.

Despite the vast technological advances driving the evolution of healthcare around the world, healthcare communications remains a very traditional field. The message to PR pros operating in the industry is clear: Most patients prefer old-school human interactions—and tech tools will not necessarily win the day.

We have no doubt that, at some point in the relatively near future, medical research conducted via smartphone will be so easy and common that everyone from your little brother to your grandmother will wonder why they didn’t start doing it sooner. But the Americans who spend the most money on healthcare aren’t quite ready to make that leap just yet.

Here are some of the survey’s key findings: Read more

The NAACP has launched a campaign, “The Black Church & HIV: A Social Justice Imperative,” an effort designed to use the power and reach of the church to share information about HIV/AIDS with the Black community and help those who have been affected by the deadly disease.

The organization conducted a year-long “research tour,” which informed a manual and a brief that encourages faith leaders to get involved in “HIV advocacy.” On Sunday, the NAACP hosted a “Day of Unity” in Houston, where Blacks made up 42 percent of the more than 4,200 new cases of HIV/AIDS in 2010.

The clip above has some startling numbers about the high number of cases of HIV/AIDS among Blacks. And click here for a helpful infographic.

Once again, drug giants are being reminded that the government and the public sort of frown upon pharmaceutical companies doing things like bribing doctors with lavish vacations to get them to prescribe a drug to their patients. And illegally promoting a drug and/or knowingly withholding information about dangerous side effects? Yeah, that’s not okay, either. If previous lawsuits against companies like Pfizer and Eli Lilly didn’t get that point across, the recent settlement with GlaxoSmithKline to the tune of $3 billion just might.

GlaxoSmithKline (GSK) is the largest of the pharmaceutical giants, and has just made the largest settlement of healthcare fraud is U.S.history. The $3 billion settlement included $1 billion for criminal fraud and $2 billion for civil liabilities, to which the company has agreed to plead guilty.

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With the President’s health care reform legislation upheld by the Supreme Court, the question is “Now what?” As we reported last week, PR specialists with health care expertise had already begun their preparations for the decision. Now the next steps have to be taken.

“Lobbyists are bracing for a flood of healthcare regulations now that the Supreme Court has cleared away uncertainty about the reform law’s future,” The Hill reports.

“[W]ith the mandate intact after Thursday’s 5-4 ruling, lobbyists say they’re ready to get down to the nitty-gritty and focus on the regulations that will be created under the sweeping overhaul,” the story continues.

Health care messaging, education, and continued campaigns to further different policies are in our future. Some say things will remain slow because of the summer season. Others think things will quickly accelerate as folks start pushing for changes and making preparations to institute parts of the law.

Al Jackson, MD of Chandler Chicco Companies‘ Washington office, offers three of big takeaways, after the jump.

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Tomorrow is another big day for the Supreme Court, with the ruling on the Affordable Care Act, President Obama’s health care reform legislation, coming down. Everyone will be impacted either which way the decision falls — families, the elderly, those without health insurance, and all of the companies involved in providing, managing, and paying for health care. Those companies, and their PR consultants, have the tough task of preparing for the unknown.

“We’ve been counseling our clients to get out ahead of the decision,” Brendan Daly, EVP and national director of corporate and public affairs at Ogilvy Washington, told us in an email message. “Several health insurance companies proactively communicated that, regardless of the Supreme Court’s decision, they would continue popular provisions of the health care law, such as allowing children to remain on their parents’ plan until age 26.”

“No matter how the court rules, the future of health care is changing,” he continued. “Companies should focus on communicating about their contribution to transforming the health care system – how they are working to improve health care delivery and quality of care, while working to reduce costs and waste.”

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