
This post was written by Nancy Lazarus, contributor to PRNewser.
The past two weeks have been eventful for JetBlue spokesman Steve Stampley. PRNewser talked to him this week about the incident regarding flight attendant Steven Slater. We focused on JetBlue’s employee communications initiatives, the media and public reactions as well as lessons learned in the aftermath.
Some of the general public’s reaction was initially favorable towards Steven Slater. To what extent has JetBlue monitored and analyzed the reactions from more targeted audiences, including your crewmembers/ employees?
We’ve reviewed their reactions, though not through official channels. We engage with a number of our crewmembers through social media via Twitter and Facebook. Though we have not done it with this story, there is an internal website where we keep an ongoing dialogue.
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