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Social Networks

Move Over, Oreo: #Bendgate Inspires New ‘Biggest Brand Tweet Ever’

KitKat was more fortunate than Derek Jeter this week.

The brand’s “real-time” response to the Apple #bendgate controversy has easily surpassed Oreo’s “dunk in the dark” to become the king of all corporate tweets. (For now, at least.)

Yes, it was clever. Credit goes to JWT London as we debate whether advertising or PR should own real-time social media marketing duties.

Why, exactly, was this particular tweet so popular?

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Ogilvy: Social Media Was Key to the Success of the HeForShe Campaign Launch

Most of the people who have been on the Internet over the past few days (that would be most of the people) know that the UN Women‘s HeForShe campaign launched this weekend. Ogilvy PR, which worked on the media effort to launch the campaign, says social media played a big role in getting the word out.

“Social media really drove it,” said Jen Risi, MD of Ogilvy Media Influence and North American head of media relations for the firm.

According to numbers Ogilvy sent our way, HeForShe saw an 82 percent increase in Twitter followers within 24 hours of the Saturday launch, a 305 percent increase in Facebook likes, and a 3,500 percent increase in Instagram followers.

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55 Percent of Consumers Don’t See the Point of ‘Friending’ a Brand

YAWNZ

Here’s an interesting one we missed from last week: consumers (especially those in Western countries) don’t really see the benefits of “friending” your client’s brand on social.

The results of a survey performed by WPP agency Geometry Global mostly serve to reinforce what we already know: trade blog listicles aside, people don’t follow brands for witty Twitter commentary. They want free stuff.

Now’s the time to mention the big E word: engagement.

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Pinterest Now Drives More Magazine Referrals Than Facebook or Twitter

Pinterest logoThat’s the line that jumped out at us from this weekend New York Times profile of the network, though it should come with a qualifier: it applies to publications like Self, Better Homes and Gardens and other lifestyle pubs that also drive a lot of both brick-and-mortar and e-commerce for relevant clients.

Still, it’s a pretty big deal: obvious cliches aside, if you want to sell stuff to women then Pinterest is the way to go.

The company knows this: yesterday brought news of the appointment of former Google media relations specialist Robert Macdonald to perform the same role at Pinterest.

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TripAdvisor’s Jetsetter Brand Soars into Hashtag Heaven with #Jetsettering

Jetsetter Image FinalCatchy hashtags aren’t new to Aaron Clossey, social media manager at Jetsetter, the travel arm of Gilt Groupe that TripAdvisor acquired last year. After all, his personal twitter handle is #clossboss. So when he needed an evergreen hashtag for brand users to rally around, he used the simple yet action-oriented #jetsettering. Members of the site have responded in force with tweets and photos of activities ranging from snorkeling to canal rides in Venice.

Clossey presented recently at BDI/Business Development Institute’s Food, Beverage and Hospitality Social Media Marketing Summit in New York about Jetsetter’s efforts to harness visual social media content. The brand’s initiatives have involved contests, partnerships and influencers, all in keeping with its whimsical, irreverent persona.

While Jetsetter got its start with exclusive flash sales in the luxury travel segment for its invitation-only upscale subscriber members, the brand has evolved since then. “We’re a lifestyle brand, not just an OTA”, [online travel agent] Clossey said. Now Jetsetter also does personal travel planning, for trips like honeymoons. In addition, the brand offers a trove of content on its site that’s accessible to more than its current 20 million members.

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San Francisco Pizza Place Begs for Your Hate on Yelp

yelp

“If you can’t beat ‘em, join ‘em.”

That’s what the cool (octogenarian) kids say all the time. However, when it comes to social media, that could mean selling your soul to the highest bidder. You need to be savvy on social networks. You need to have a plan and a backbone so you can be true to who you are without caving into “Troll Nation.”

Such is the case for Yelp, which seems to face fake review lawsuits every other month. This story may sound fake, but it’s completely true — a San Francisco pizza eatery wants people to hate them on Yelp with one-star reviews so they can be removed from the website completely.

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16 Brands That Celebrated #InternationalTalkLikeAPirateDay

pirate ship

Confession: we didn’t even realize that International Talk Like a Pirate Day was a thing until yesterday, when we heard rumor that certain brands might be usin’ and abusin’ the word “matey.”

Apologies for our ignorance, lasses — we should have known that the “only holiday to come into being as a result of a sports injury” would offer clients plenty of opportunities to get attention on social media.

Without further ado, then: arrgh, parrots, Johnny Depp and Geoffrey Rush. You know the deal.

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10 Pointers for Navigating the Measurement Maze

High Line Punctuation Sculpture FinalSince measurement is such an integral yet complex part of PR and social media, it has merited an entire week of events in New York. Cision Vocus is hosting morning sessions as part of AMEC Measurement Week 2014. PRNewser is following suit with the continuation of a multi-part series on the topic with featured event speakers. Recently we explored measurement’s future with Rebekah Iliff of AirPR and with Peter Himler of Flatiron Communications.

Now we’re reporting on yesterday’s presentation with Mark Schaefer, author and founder of Schaefer Marketing Solutions as well as a panel moderated by Himler that included Heidi Sullivan of Cision Vocus, Shonali Burke of Shonali Burke Consulting, Chris Penn of Shift Communications and Sharam Fouladger-Mercer of AirPR. They had different takes on various aspects of measurement and metrics, as captured in selected comments:

1. Measure or perish:

In response to those who say you don’t need to measure social media: There’s an implied value to everything and you’d better measure it. (Schaefer)

2. Re-focus on dual value:

Much social media value that’s created is qualitative, not quantitative. Intangible business benefits include building worthwhile relationships and increasing brand awareness. We spend too much time on spreadsheets, not on the human pulse of social media. (Schaefer)

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ISIS Spokeswoman Explains Love of Nutella to New York Magazine

nutella_While this story is not directly related to PR as we know it, it is the most disturbing thing we read last week.

If you’ve watched recent reports about ISIS, the terror group currently shocking everyone around the world, you probably noticed that reporters all make sure to mention the group’s media prowess. ISIS is unique in that its spokespeople use the same social networks with which we promote clients every day to spread their hateful message.

Just over a week ago, New York magazine posted an alternately fascinating/horrifying portrait of the young women who serve as spokespeople for ISIS by filling their Twitter, tumblr and Kik accounts with LOLs, emojis…and terroristic propaganda.

These women also interact with Western press representatives — and one topic that repeatedly comes up is Nutella. Seems that many of those involved in the “movement” share images of the product (as well as pictures of their kittens and thoughts on their favorite Disney movies) in order to make themselves seem “softer” and “friendlier.”

While writing the piece, New York’s Katie Zavadski reached out to to one of these ISIS spokeswomen on the subject of Nutella.

Here’s the reply she received:

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Does Social Media Make Crisis Communications More Difficult to Manage?

Crisis-magnifiedMuch like the Internet changed the way people read the news, social media drastically altered the way PR pros develop our strategies.

Every aspect of media relations, public affairs, and client outreach has been influenced because every person has a voice on whatever online network he/she chooses. However, the one area in which most of us are just beginning to understand social’s influence is crisis communications.

All crisis communications plans are being rectified, teams are being reconstructed, and ideas are being changed because the information vacuum of social media can suck a little if you don’t prepare accordingly.

The question is: When it comes to social media and crisis communications, is “preparation” even possible? An answer may be in a story involving a canine hater and former CEO of Centerplate named Desmond HagueRead more

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