Year-old East Village restaurant Feast had been doing pretty well until it had a run-in with disgruntled Google Glass fans.
A diner, startup CEO Katy Kasmai, was asked to take off her Glass during brunch recently over privacy concerns. Feast says it has previously asked a patron to do the same thing for the same reason without incident. In this case, Kasmai took to Google+ to vent.
“For the first time ever this place, Feast, in #NYC just asked that I remove +Google Glass because customers have complained of privacy concerns in the past. Never has happened to me before in the one year I’ve had Glass. I left,” she wrote.
After the complaint went up, a number of people took to Google to give one-star reviews of the restaurant. Feast’s manager spoke with the EV Grieve blog to say that, for them, the negative commentary is damaging.
“[Y]ou have 13 people, which is about half the total reviews, who have never been to our restaurant, let alone live in NYC, leave you one-star reviews … it’s malicious and technically a violation of Google’s own terms for leaving reviews,” the manager said.