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Posts Tagged ‘honesty’

5 Things to Know to Charm Your Clients

hug client

If not, that next call could be a bad one. 

There’s the ubiquitous mantra “The customer is always right.” If you have spent any time in PR, you know this is not always the case. However, it doesn’t matter if you want to keep them happy — or is it?

Understanding the magic formula how to work well with clients and play in their sandbox is nowhere near scientific. It’s all about art of grace under fire, peace under stress, and results under (sometimes senseless) deadlines.

Therefore, we are proud to bring to you another 5 things: What to know to charm your clients. Enjoy.  Read more

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McDonald’s Canada Wants to Show You Where the Beef Is

Yeah, no.

In case you never watched Dudley Do-Right as a kid, we’ll let you in on a little secret: things are different in Canada. For instance, McDonald’s Ontario recently added the McLobster to its menu. Let that one sink in for a minute.

Why do we mention our great white neighbor to the north? Because Canada has given us Jim Carrey, Rick Moranis, at least one member of Arcade Fire, and this week’s best case study in proactive social media PR!

Most food brands take one of two routes when confronted with tough questions about ingredients and product preparation: either change the subject or say nothing at all. Yet the Canadian branch of fast food’s reigning champ decided to do something completely different last year: listen to customers’ questions and give them all the dirt on the ginger clown with the beef-and-cheese addiction.

This isn’t just social media community managers tweeting “We’re sorry for your experience, customer X. Please email us at LikeWeCare@yahoo.com for more info!” McDC promises to answer any consumer’s question—as long as he or she connects on Twitter or Facebook first. Crafty!

So how does this project work?

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