In case you never watched Dudley Do-Right as a kid, we’ll let you in on a little secret: things are different in Canada. For instance, McDonald’s Ontario recently added the McLobster to its menu. Let that one sink in for a minute.
Why do we mention our great white neighbor to the north? Because Canada has given us Jim Carrey, Rick Moranis, at least one member of Arcade Fire, and this week’s best case study in proactive social media PR!
This isn’t just social media community managers tweeting “We’re sorry for your experience, customer X. Please email us at LikeWeCare@yahoo.com for more info!” McDC promises to answer any consumer’s question—as long as he or she connects on Twitter or Facebook first. Crafty!
So how does this project work?