Reputation Management at Amazon: The Good, the Bad, and the Ugly
Last week, online retail behemoth Amazon received the kind of PR boost that any brand outside the Republican Party would kill for: President Obama visited its massive Chattanooga warehouse and used his media megaphone to promote the company for creating jobs fit for every politician’s favorite fallback character: the “middle class” American.
This is all well and good, but Amazon’s recent reputation management challenges are far more complicated…and less complimentary.
The real purpose of the President’s visit was to propose a bargain between the two political parties in which he would trade a cut in corporate tax rates for increased government investment in “education, training, and public works projects” designed to facilitate the creation of those precious middle class jobs. The event unsurprisingly attracted critiques of both the company and the President that highlight their unique PR struggles.
It’s true that Amazon’s planned hiring wave will create as many as 7,000 American jobs, but Obama’s visit raised several questions that the company would rather not address:
- Are these jobs truly “middle class?”
- Is Amazon the sort of company that will help strengthen the American economy at large?
- Will this PR stunt facilitate any truly meaningful political activity?
That’s easy: no, no, and…no.

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