Concentrix
Customer Service / Tech Support Rep – Media (Remote)
Concentrix, Phoenix, Arizona, United States
Why consider this job opportunity:
Base salary of $15/hr with opportunities for performance-based incentives DailyPay enrollment option to access pay early Comprehensive benefits including medical, dental, and vision insurance, 401(k) plan, and paid time off Work-from-home convenience with flexible scheduling Opportunities for career growth and personal development, with 80% of management promoted from within Engaging company culture with diverse networking groups and wellness programs What to Expect (Job Responsibilities):
Provide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Offer additional products and/or services Deliver exceptional customer experiences What is Required (Qualifications):
3+ years of customer service experience Technical support experience preferred High school diploma or GED Strong problem-solving skills and ability to multitask in a fast-paced environment Must reside in the United States and have a valid U.S. address for residence How to Stand Out (Preferred Qualifications):
Open availability for scheduling flexibility Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A quiet, distraction-free environment to work from at home Experience in building customer relationships We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Base salary of $15/hr with opportunities for performance-based incentives DailyPay enrollment option to access pay early Comprehensive benefits including medical, dental, and vision insurance, 401(k) plan, and paid time off Work-from-home convenience with flexible scheduling Opportunities for career growth and personal development, with 80% of management promoted from within Engaging company culture with diverse networking groups and wellness programs What to Expect (Job Responsibilities):
Provide inbound customer support using a call flow guide Resolve technical issues related to hardware, software, and client products Track, document, and retrieve information in databases Offer additional products and/or services Deliver exceptional customer experiences What is Required (Qualifications):
3+ years of customer service experience Technical support experience preferred High school diploma or GED Strong problem-solving skills and ability to multitask in a fast-paced environment Must reside in the United States and have a valid U.S. address for residence How to Stand Out (Preferred Qualifications):
Open availability for scheduling flexibility Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A quiet, distraction-free environment to work from at home Experience in building customer relationships We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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