Concentrix
Customer Service / Tech Support Rep – Media (Remote)
Concentrix, Vermont, Wisconsin, United States
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity:
Salary of $15/hr, with actual salaries varying based on qualifications and experience
DailyPay enrollment option to access pay early
Paid training and performance-based incentives
Comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off
Opportunities for career growth with 80% of managers promoted from within
Supportive work-from-home environment with a focus on diversity, equity, and inclusion
What to Expect (Job Responsibilities):
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services
Deliver exceptional customer experiences
What is Required (Qualifications):
Minimum of 3 years of customer service experience
High school diploma or GED
Strong problem-solving skills with the ability to ask probing questions
Strong computer navigation skills and PC knowledge
Must reside in the United States and have a valid U.S. address for residence
How to Stand Out (Preferred Qualifications):
Technical support experience preferred
Open availability for scheduling
Eagerness to learn new technologies
Experience in fast-paced multi-tasking environments
Ability to work from a quiet, distraction-free environment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity:
Salary of $15/hr, with actual salaries varying based on qualifications and experience
DailyPay enrollment option to access pay early
Paid training and performance-based incentives
Comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off
Opportunities for career growth with 80% of managers promoted from within
Supportive work-from-home environment with a focus on diversity, equity, and inclusion
What to Expect (Job Responsibilities):
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services
Deliver exceptional customer experiences
What is Required (Qualifications):
Minimum of 3 years of customer service experience
High school diploma or GED
Strong problem-solving skills with the ability to ask probing questions
Strong computer navigation skills and PC knowledge
Must reside in the United States and have a valid U.S. address for residence
How to Stand Out (Preferred Qualifications):
Technical support experience preferred
Open availability for scheduling
Eagerness to learn new technologies
Experience in fast-paced multi-tasking environments
Ability to work from a quiet, distraction-free environment
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr