Concentrix
Customer Service / Tech Support Rep – Media (Remote)
Concentrix, Home, Pennsylvania, United States, 15747
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity
Salary of $15/hr with potential for performance-based incentives
Opportunity for career advancement, with 80% of managers promoted from within
Work-from-home convenience, allowing for flexibility in your schedule
Comprehensive benefits including medical, dental, vision insurance, 401(k), and paid time off
DailyPay enrollment option to access pay early when needed
Supportive and inclusive company culture that champions diversity and personal development
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services to customers
Deliver exceptional customer experiences with a positive attitude
What is Required (Qualifications)
Minimum of 3 years of customer service experience
Technical support experience preferred
High school diploma or GED
Strong problem-solving skills and ability to ask probing questions
Must reside in the United States and have a valid U.S. address for residence
How to Stand Out (Preferred Qualifications)
Proficiency in fast-paced multi-tasking
Strong computer navigation skills and PC knowledge
Eagerness to learn new technologies
A quiet, distraction-free home environment for work
EEO Statement "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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Why consider this job opportunity
Salary of $15/hr with potential for performance-based incentives
Opportunity for career advancement, with 80% of managers promoted from within
Work-from-home convenience, allowing for flexibility in your schedule
Comprehensive benefits including medical, dental, vision insurance, 401(k), and paid time off
DailyPay enrollment option to access pay early when needed
Supportive and inclusive company culture that champions diversity and personal development
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services to customers
Deliver exceptional customer experiences with a positive attitude
What is Required (Qualifications)
Minimum of 3 years of customer service experience
Technical support experience preferred
High school diploma or GED
Strong problem-solving skills and ability to ask probing questions
Must reside in the United States and have a valid U.S. address for residence
How to Stand Out (Preferred Qualifications)
Proficiency in fast-paced multi-tasking
Strong computer navigation skills and PC knowledge
Eagerness to learn new technologies
A quiet, distraction-free home environment for work
EEO Statement "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
#J-18808-Ljbffr