Concentrix
Customer Service / Tech Support Rep – Media (Remote)
Concentrix, Jackson, Mississippi, United States
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity:
Base salary of $15/hr, with actual salaries varying based on qualifications and experience
DailyPay enrollment option to access pay early
Paid training and performance-based incentives
Comprehensive benefits including medical, dental, vision insurance, and 401(k) retirement plan
Opportunities for career growth and personal development, with 80% of management positions filled internally
Work-from-home convenience with a supportive and inclusive company culture
What to Expect (Job Responsibilities):
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services to enhance customer experience
Deliver exceptional customer experiences with a positive attitude
What is Required (Qualifications):
Minimum of 3 years of customer service experience
Technical support experience preferred
High school diploma or GED
Strong problem-solving skills with the ability to ask probing questions
Must reside in the United States and have a valid U.S. address for residence
How to Stand Out (Preferred Qualifications):
Experience in a fast-paced multi-tasking environment
Eagerness to learn new technologies
Strong computer navigation skills and PC knowledge
A quiet, distraction-free working environment at home
Experience with customer relationship building
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Base salary of $15/hr, with actual salaries varying based on qualifications and experience
DailyPay enrollment option to access pay early
Paid training and performance-based incentives
Comprehensive benefits including medical, dental, vision insurance, and 401(k) retirement plan
Opportunities for career growth and personal development, with 80% of management positions filled internally
Work-from-home convenience with a supportive and inclusive company culture
What to Expect (Job Responsibilities):
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services to enhance customer experience
Deliver exceptional customer experiences with a positive attitude
What is Required (Qualifications):
Minimum of 3 years of customer service experience
Technical support experience preferred
High school diploma or GED
Strong problem-solving skills with the ability to ask probing questions
Must reside in the United States and have a valid U.S. address for residence
How to Stand Out (Preferred Qualifications):
Experience in a fast-paced multi-tasking environment
Eagerness to learn new technologies
Strong computer navigation skills and PC knowledge
A quiet, distraction-free working environment at home
Experience with customer relationship building
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr