Concentrix
Customer Service / Tech Support Rep – Media (Remote)
Concentrix, Topeka, Kansas, United States
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity
Base salary of $15/hr, with actual salaries varying based on location, qualifications, and experience
DailyPay enrollment option to access pay "early"
Comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off
Paid training and performance‑based incentives
Opportunities for career advancement with 80% of managers promoted from within
Work‑from‑home convenience with a supportive and inclusive company culture
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services to customers
Deliver exceptional customer experiences with a positive attitude
What is Required (Qualifications)
Minimum of 3 years of customer service experience
Strong focus on building customer relationships
High school diploma or GED
Ability to work in a quiet, distraction‑free environment
Strong problem‑solving skills and computer navigation abilities
How to Stand Out (Preferred Qualifications)
Technical support experience preferred
Eagerness to learn new technologies
Open availability for varied shift schedules
Experience in a fast‑paced multi‑tasking environment
Access to a desktop or laptop for PC and internet testing
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Base salary of $15/hr, with actual salaries varying based on location, qualifications, and experience
DailyPay enrollment option to access pay "early"
Comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off
Paid training and performance‑based incentives
Opportunities for career advancement with 80% of managers promoted from within
Work‑from‑home convenience with a supportive and inclusive company culture
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services to customers
Deliver exceptional customer experiences with a positive attitude
What is Required (Qualifications)
Minimum of 3 years of customer service experience
Strong focus on building customer relationships
High school diploma or GED
Ability to work in a quiet, distraction‑free environment
Strong problem‑solving skills and computer navigation abilities
How to Stand Out (Preferred Qualifications)
Technical support experience preferred
Eagerness to learn new technologies
Open availability for varied shift schedules
Experience in a fast‑paced multi‑tasking environment
Access to a desktop or laptop for PC and internet testing
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr