Concentrix
Customer Service / Tech Support Rep – Media (Remote)
Concentrix, Bismarck, North Dakota, United States
Why Consider this Job Opportunity
Base salary of $15/hr, with actual salaries varying based on location and experience.
Access to DailyPay for early pay options.
Comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.
Opportunities for career advancement with 80% of management promoted from within.
Work-from-home convenience with flexible scheduling options.
Engaging company culture with diverse networking groups and wellness programs.
What to Expect (Job Responsibilities)
Provide inbound customer support using a structured call flow guide.
Resolve technical issues related to hardware, software, and client products.
Track, document, and retrieve information in databases.
Deliver exceptional customer experiences while addressing inquiries and issues.
Offer additional products and services to enhance customer satisfaction.
What is Required (Qualifications)
Minimum of 3 years of customer service experience.
Strong focus on building customer relationships.
Open availability and a quiet, distraction‑free home work environment.
High school diploma or GED.
Proficiency in fast‑paced multi‑tasking and strong problem‑solving skills.
How to Stand Out (Preferred Qualifications)
Previous technical support experience.
Strong computer navigation skills and PC knowledge.
Eagerness to learn new technologies.
Access to a desktop or laptop for testing purposes.
Equal Opportunity Statement We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
Employment Relationship We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Access to DailyPay for early pay options.
Comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.
Opportunities for career advancement with 80% of management promoted from within.
Work-from-home convenience with flexible scheduling options.
Engaging company culture with diverse networking groups and wellness programs.
What to Expect (Job Responsibilities)
Provide inbound customer support using a structured call flow guide.
Resolve technical issues related to hardware, software, and client products.
Track, document, and retrieve information in databases.
Deliver exceptional customer experiences while addressing inquiries and issues.
Offer additional products and services to enhance customer satisfaction.
What is Required (Qualifications)
Minimum of 3 years of customer service experience.
Strong focus on building customer relationships.
Open availability and a quiet, distraction‑free home work environment.
High school diploma or GED.
Proficiency in fast‑paced multi‑tasking and strong problem‑solving skills.
How to Stand Out (Preferred Qualifications)
Previous technical support experience.
Strong computer navigation skills and PC knowledge.
Eagerness to learn new technologies.
Access to a desktop or laptop for testing purposes.
Equal Opportunity Statement We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
Employment Relationship We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr