Concentrix
Customer Service / Tech Support Rep – Media (Remote)
Concentrix, Los Angeles, California, United States, 90079
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity
Salary of $15/hr, with actual salaries varying based on qualifications and location
Opportunity for career advancement, with 80% of managers promoted from within
Work-from-home convenience and flexibility
Paid training and performance-based incentives
Comprehensive benefits including medical, dental, and vision insurance
Supportive company culture with diverse employee resource groups and wellness programs
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services
Deliver expert customer experiences with a positive attitude
What is Required (Qualifications)
Minimum 3 years of customer service experience
Technical support experience preferred
High school diploma or GED
Strong problem-solving skills and ability to ask probing questions
Must have a quiet, distraction-free environment to work from in your home
How to Stand Out (Preferred Qualifications)
Experience in a fast-paced, multi-tasking environment
Eagerness to learn new technologies
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing
High-speed internet connection (no wireless/hotspots or satellite)
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary of $15/hr, with actual salaries varying based on qualifications and location
Opportunity for career advancement, with 80% of managers promoted from within
Work-from-home convenience and flexibility
Paid training and performance-based incentives
Comprehensive benefits including medical, dental, and vision insurance
Supportive company culture with diverse employee resource groups and wellness programs
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services
Deliver expert customer experiences with a positive attitude
What is Required (Qualifications)
Minimum 3 years of customer service experience
Technical support experience preferred
High school diploma or GED
Strong problem-solving skills and ability to ask probing questions
Must have a quiet, distraction-free environment to work from in your home
How to Stand Out (Preferred Qualifications)
Experience in a fast-paced, multi-tasking environment
Eagerness to learn new technologies
Strong computer navigation skills and PC knowledge
A desktop or laptop to complete PC and internet testing
High-speed internet connection (no wireless/hotspots or satellite)
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr