Concentrix
Customer Service / Tech Support Rep – Media (Bilingual: English / Portuguese) –
Concentrix, Sanford, Maine, us, 04073
Employer Industry: Customer Service & Technical Support
Why consider this job opportunity:
Salary up to $15.50/hr
DailyPay enrollment option to access pay "early"
Paid training and performance-based incentives
Comprehensive benefits including medical, dental, and vision insurance, 401(k), and paid time off
Opportunities for career growth and personal development with mentorship programs
Work-from-home convenience with a supportive and diverse company culture
What to Expect (Job Responsibilities):
Provide inbound customer support using a call flow guide in the customer’s preferred language
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Deliver exceptional customer experiences while solving problems
Offer additional products and/or services to customers
What is Required (Qualifications):
Fluency in both Portuguese and English (reading, writing, and speaking)
Minimum of 3 years of customer service experience
Open availability and a high school diploma or GED
A quiet, distraction-free work environment at home
Strong problem-solving skills and computer navigation skills
How to Stand Out (Preferred Qualifications):
Technical support experience
Eagerness to learn new technologies
Experience in fast-paced multi-tasking environments
A desktop or laptop for PC and internet testing
High-speed internet connection (no wireless/hotspots or satellite)
#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Salary up to $15.50/hr
DailyPay enrollment option to access pay "early"
Paid training and performance-based incentives
Comprehensive benefits including medical, dental, and vision insurance, 401(k), and paid time off
Opportunities for career growth and personal development with mentorship programs
Work-from-home convenience with a supportive and diverse company culture
What to Expect (Job Responsibilities):
Provide inbound customer support using a call flow guide in the customer’s preferred language
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Deliver exceptional customer experiences while solving problems
Offer additional products and/or services to customers
What is Required (Qualifications):
Fluency in both Portuguese and English (reading, writing, and speaking)
Minimum of 3 years of customer service experience
Open availability and a high school diploma or GED
A quiet, distraction-free work environment at home
Strong problem-solving skills and computer navigation skills
How to Stand Out (Preferred Qualifications):
Technical support experience
Eagerness to learn new technologies
Experience in fast-paced multi-tasking environments
A desktop or laptop for PC and internet testing
High-speed internet connection (no wireless/hotspots or satellite)
#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #DiversityAndInclusion
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr