Concentrix
Customer Service / Tech Support Rep – Media (Bilingual: English / Portuguese) –
Concentrix, Granite Heights, Wisconsin, United States
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity
Base salary of $15.50/hr, with actual salaries varying based on qualifications and experience
DailyPay enrollment option for early access to pay
Paid training and performance-based incentives
Opportunities for career advancement with about 80% of managers promoted from within
Work-from-home convenience with a supportive and inclusive environment
Comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide in the customer’s preferred language
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services to enhance customer satisfaction
Deliver expert customer experiences while maintaining a positive attitude
What is Required (Qualifications)
Fluency in both Portuguese and English, with strong reading, writing, and speaking skills
Minimum of 3 years of customer service experience
Open availability and a quiet, distraction-free work environment at home
High school diploma or GED
Strong problem-solving skills and proficiency in computer navigation
How to Stand Out (Preferred Qualifications)
Technical support experience
Eagerness to learn new technologies
Ability to effectively multitask in a fast-paced environment
Experience with customer relationship building
#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Base salary of $15.50/hr, with actual salaries varying based on qualifications and experience
DailyPay enrollment option for early access to pay
Paid training and performance-based incentives
Opportunities for career advancement with about 80% of managers promoted from within
Work-from-home convenience with a supportive and inclusive environment
Comprehensive benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide in the customer’s preferred language
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services to enhance customer satisfaction
Deliver expert customer experiences while maintaining a positive attitude
What is Required (Qualifications)
Fluency in both Portuguese and English, with strong reading, writing, and speaking skills
Minimum of 3 years of customer service experience
Open availability and a quiet, distraction-free work environment at home
High school diploma or GED
Strong problem-solving skills and proficiency in computer navigation
How to Stand Out (Preferred Qualifications)
Technical support experience
Eagerness to learn new technologies
Ability to effectively multitask in a fast-paced environment
Experience with customer relationship building
#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr