Concentrix
Customer Service / Tech Support Rep – Media (Bilingual: English / Portuguese) –
Concentrix, Sioux Falls, South Dakota, United States
Why consider this job opportunity:
Salary up to $15.50/hr.
DailyPay enrollment option to access pay early.
Paid training and performance-based incentives.
Comprehensive benefits including medical, dental, vision insurance, and 401(k) retirement plan.
Opportunities for career growth and personal development, with 80% of managers promoted from within.
Inclusive company culture with various employee resource groups and wellness programs.
What to Expect (Job Responsibilities):
Provide inbound customer support using a call flow guide in the customer’s preferred language.
Resolve technical issues related to hardware, software, and client products.
Track, document, and retrieve information in databases.
Offer additional products and/or services.
Deliver exceptional customer experiences with a positive attitude.
What is Required (Qualifications):
Fluency in both Portuguese and English.
Minimum of 3 years of customer service experience.
Technical support experience preferred.
High school diploma or GED.
Strong problem-solving skills and ability to work in a fast-paced environment.
How to Stand Out (Preferred Qualifications):
Experience in technical support roles.
Strong computer navigation skills and PC knowledge.
Eagerness to learn new technologies.
Open availability for work shifts.
Ability to create a quiet, distraction-free work environment at home.
#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture
We prioritize candidate privacy and champion equal-opportunity employment.
Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Salary up to $15.50/hr.
DailyPay enrollment option to access pay early.
Paid training and performance-based incentives.
Comprehensive benefits including medical, dental, vision insurance, and 401(k) retirement plan.
Opportunities for career growth and personal development, with 80% of managers promoted from within.
Inclusive company culture with various employee resource groups and wellness programs.
What to Expect (Job Responsibilities):
Provide inbound customer support using a call flow guide in the customer’s preferred language.
Resolve technical issues related to hardware, software, and client products.
Track, document, and retrieve information in databases.
Offer additional products and/or services.
Deliver exceptional customer experiences with a positive attitude.
What is Required (Qualifications):
Fluency in both Portuguese and English.
Minimum of 3 years of customer service experience.
Technical support experience preferred.
High school diploma or GED.
Strong problem-solving skills and ability to work in a fast-paced environment.
How to Stand Out (Preferred Qualifications):
Experience in technical support roles.
Strong computer navigation skills and PC knowledge.
Eagerness to learn new technologies.
Open availability for work shifts.
Ability to create a quiet, distraction-free work environment at home.
#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture
We prioritize candidate privacy and champion equal-opportunity employment.
Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr