Concentrix
Customer Service / Tech Support Rep – Media (Remote)
Concentrix, Iowa, Louisiana, United States, 70647
Why consider this job opportunity
Salary of $15/hr, with potential for higher based on qualifications and experience
Paid training and performance‑based incentives
Flexible work‑from‑home convenience
Opportunities for career growth, with 80% of managers promoted from within
Diverse and inclusive company culture with networking and mentorship programs
Comprehensive benefits including medical, dental, vision, and 401(k) retirement plans
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services
Deliver exceptional customer experiences with a focus on relationship building
What is Required (Qualifications)
Minimum of 3 years of customer service experience
A high school diploma or GED
Strong problem‑solving skills and ability to ask probing questions
Proficiency in fast‑paced multi‑tasking and strong computer navigation skills
Must reside in the United States and have a valid U.S. address for residence
How to Stand Out (Preferred Qualifications)
Technical support experience preferred
Eagerness to learn new technologies
A quiet, distraction‑free environment to work from in your home
High‑speed internet connection (no wireless/hotspots or satellite) and a smartphone
#J-18808-Ljbffr
Salary of $15/hr, with potential for higher based on qualifications and experience
Paid training and performance‑based incentives
Flexible work‑from‑home convenience
Opportunities for career growth, with 80% of managers promoted from within
Diverse and inclusive company culture with networking and mentorship programs
Comprehensive benefits including medical, dental, vision, and 401(k) retirement plans
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services
Deliver exceptional customer experiences with a focus on relationship building
What is Required (Qualifications)
Minimum of 3 years of customer service experience
A high school diploma or GED
Strong problem‑solving skills and ability to ask probing questions
Proficiency in fast‑paced multi‑tasking and strong computer navigation skills
Must reside in the United States and have a valid U.S. address for residence
How to Stand Out (Preferred Qualifications)
Technical support experience preferred
Eagerness to learn new technologies
A quiet, distraction‑free environment to work from in your home
High‑speed internet connection (no wireless/hotspots or satellite) and a smartphone
#J-18808-Ljbffr