Concentrix
Customer Service / Tech Support Rep – Media (Remote)
Concentrix, Raleigh, North Carolina, United States
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity
Base salary of $15/hr with opportunities for performance-based incentives
DailyPay enrollment option to access pay early
Comprehensive benefits including medical, dental, vision insurance, and a 401(k) retirement plan
Opportunities for career advancement with 80% of management promoted from within
Work-from-home convenience with a supportive and inclusive company culture
Access to various employee resource groups and health and wellness programs
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services to customers
Deliver exceptional customer experiences
What is Required (Qualifications)
Minimum of 3 years of customer service experience
Technical support experience preferred
High school diploma or GED
Strong problem-solving skills and ability to ask probing questionsMust reside in the United States and have a valid U.S. address for residence
How to Stand Out (Preferred Qualifications)
Experience in a fast-paced environment
Strong computer navigation skills and PC knowledge
Eagerness to learn new technologies
Availability for flexible work hours
A quiet, distraction-free home office setup
#J-18808-Ljbffr
Why consider this job opportunity
Base salary of $15/hr with opportunities for performance-based incentives
DailyPay enrollment option to access pay early
Comprehensive benefits including medical, dental, vision insurance, and a 401(k) retirement plan
Opportunities for career advancement with 80% of management promoted from within
Work-from-home convenience with a supportive and inclusive company culture
Access to various employee resource groups and health and wellness programs
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services to customers
Deliver exceptional customer experiences
What is Required (Qualifications)
Minimum of 3 years of customer service experience
Technical support experience preferred
High school diploma or GED
Strong problem-solving skills and ability to ask probing questionsMust reside in the United States and have a valid U.S. address for residence
How to Stand Out (Preferred Qualifications)
Experience in a fast-paced environment
Strong computer navigation skills and PC knowledge
Eagerness to learn new technologies
Availability for flexible work hours
A quiet, distraction-free home office setup
#J-18808-Ljbffr