Concentrix
Customer Service / Tech Support Rep – Media (Bilingual: English / Portuguese) –
Concentrix, Saint Paul, Minnesota, United States
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity:
Base salary of $15.50/hr, with actual salaries varying based on experience and location
Paid training and performance-based incentives
DailyPay enrollment option to access pay early
Opportunities for career growth, with 80% of managers promoted from within
Inclusive company culture with various employee resource groups and networking opportunities
Work-from-home convenience, promoting a healthy work-life balance
What to Expect (Job Responsibilities):
Provide inbound customer support using a call flow guide in the customer’s preferred language
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services to customers
Deliver exceptional customer experiences with a positive attitude
What is Required (Qualifications):
Fluency in both Portuguese and English (reading, writing, and speaking)
Minimum of 3 years of customer service experience
Technical support experience preferred
High school diploma or GED
Ability to work in a quiet, distraction-free environment
How to Stand Out (Preferred Qualifications):
Strong focus on building customer relationships
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong problem-solving skills with the ability to ask probing questions
Strong computer navigation skills and PC knowledge
#J-18808-Ljbffr
Why consider this job opportunity:
Base salary of $15.50/hr, with actual salaries varying based on experience and location
Paid training and performance-based incentives
DailyPay enrollment option to access pay early
Opportunities for career growth, with 80% of managers promoted from within
Inclusive company culture with various employee resource groups and networking opportunities
Work-from-home convenience, promoting a healthy work-life balance
What to Expect (Job Responsibilities):
Provide inbound customer support using a call flow guide in the customer’s preferred language
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services to customers
Deliver exceptional customer experiences with a positive attitude
What is Required (Qualifications):
Fluency in both Portuguese and English (reading, writing, and speaking)
Minimum of 3 years of customer service experience
Technical support experience preferred
High school diploma or GED
Ability to work in a quiet, distraction-free environment
How to Stand Out (Preferred Qualifications):
Strong focus on building customer relationships
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong problem-solving skills with the ability to ask probing questions
Strong computer navigation skills and PC knowledge
#J-18808-Ljbffr