Concentrix
Customer Service / Tech Support Rep – Media (Bilingual: English / Portuguese) –
Concentrix, Madison, Wisconsin, United States
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity
Base salary of $15.50/hr, with actual salaries varying based on qualifications and experience
DailyPay enrollment option to access pay early
Paid training and performance-based incentives
Comprehensive benefits including medical, dental, vision insurance, and a 401(k) retirement plan
Opportunities for career advancement with 80% of leaders promoted from within
Work-from-home convenience with a supportive and inclusive company culture
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide in the customer’s preferred language
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Deliver expert customer experiences and problem‑solve effectively
Offer additional products and/or services to customers
What is Required (Qualifications)
Fluency in both Portuguese and English, with strong reading and writing skills
Minimum of 3 years of customer service experience
Open availability for work shifts
High school diploma or GED
A quiet, distraction-free environment to work from at home
How to Stand Out (Preferred Qualifications)
Technical support experience is preferred
Strong problem‑solving skills with the ability to ask probing questions
Proficiency in fast‑paced multi‑tasking
Strong computer navigation skills and PC knowledge
Eagerness to learn new technologies
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Why consider this job opportunity
Base salary of $15.50/hr, with actual salaries varying based on qualifications and experience
DailyPay enrollment option to access pay early
Paid training and performance-based incentives
Comprehensive benefits including medical, dental, vision insurance, and a 401(k) retirement plan
Opportunities for career advancement with 80% of leaders promoted from within
Work-from-home convenience with a supportive and inclusive company culture
What to Expect (Job Responsibilities)
Provide inbound customer support using a call flow guide in the customer’s preferred language
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Deliver expert customer experiences and problem‑solve effectively
Offer additional products and/or services to customers
What is Required (Qualifications)
Fluency in both Portuguese and English, with strong reading and writing skills
Minimum of 3 years of customer service experience
Open availability for work shifts
High school diploma or GED
A quiet, distraction-free environment to work from at home
How to Stand Out (Preferred Qualifications)
Technical support experience is preferred
Strong problem‑solving skills with the ability to ask probing questions
Proficiency in fast‑paced multi‑tasking
Strong computer navigation skills and PC knowledge
Eagerness to learn new technologies
#J-18808-Ljbffr