Concentrix
Customer Service / Tech Support Rep – Media (Bilingual: English / Portuguese) –
Concentrix, El Paso, Texas, United States
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity:
Salary up to $15.50/hr
Opportunity for career advancement, with 80% of managers promoted from within
Work-from-home convenience
Paid training and performance-based incentives
Access to health, dental, and vision insurance, along with a 401(k) retirement plan
Engaging company culture with diverse networking opportunities and community support programs
What to Expect (Job Responsibilities):
Provide inbound customer support using a call flow guide in the customer’s preferred language
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services
Deliver exceptional customer experiences with a positive attitude
What is Required (Qualifications):
Fluency in both Portuguese and English (reading, writing, and speaking)
Minimum of 3 years of customer service experience
Strong focus on building customer relationships
Open availability and a high school diploma or GED
A quiet, distraction-free environment to work from at home
How to Stand Out (Preferred Qualifications):
Technical support experience
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong problem-solving skills with the ability to ask probing questions
Strong computer navigation skills and PC knowledge
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Salary up to $15.50/hr
Opportunity for career advancement, with 80% of managers promoted from within
Work-from-home convenience
Paid training and performance-based incentives
Access to health, dental, and vision insurance, along with a 401(k) retirement plan
Engaging company culture with diverse networking opportunities and community support programs
What to Expect (Job Responsibilities):
Provide inbound customer support using a call flow guide in the customer’s preferred language
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services
Deliver exceptional customer experiences with a positive attitude
What is Required (Qualifications):
Fluency in both Portuguese and English (reading, writing, and speaking)
Minimum of 3 years of customer service experience
Strong focus on building customer relationships
Open availability and a high school diploma or GED
A quiet, distraction-free environment to work from at home
How to Stand Out (Preferred Qualifications):
Technical support experience
Proficiency in fast-paced multi-tasking
Eagerness to learn new technologies
Strong problem-solving skills with the ability to ask probing questions
Strong computer navigation skills and PC knowledge
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr