Concentrix
Customer Service / Tech Support Rep – Media (Bilingual: English / Portuguese) –
Concentrix, Prairie Home, Missouri, United States
Employer Industry: Customer Service and Technical Support
Why consider this job opportunity:
Salary up to $15.50/hr, with actual salaries varying based on qualifications and experience
Opportunity for career advancement, with 80% of managers promoted from within
Work-from-home convenience, allowing for flexibility in your work environment
Paid training and performance-based incentives to support your growth
Participation in diverse employee resource groups and networking opportunities
Comprehensive benefits package, including medical, dental, vision insurance, and 401(k) retirement plan
What to Expect (Job Responsibilities):
Provide inbound customer support using a call flow guide in the customer's preferred language
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services to enhance customer satisfaction
Deliver expert customer experiences with a positive demeanor
What is Required (Qualifications):
Fluency in both Portuguese and English, with strong reading, writing, and speaking skills
Minimum of 3 years of customer service experience
Technical support experience preferred
Open availability for scheduling
High school diploma or GED
How to Stand Out (Preferred Qualifications):
Strong problem-solving skills with the ability to ask probing questions
Proficiency in fast-paced multi-tasking and strong computer navigation skills
Eagerness to learn new technologies and adapt to changes
A quiet, distraction-free work environment at home
Experience in a remote work setting
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity:
Salary up to $15.50/hr, with actual salaries varying based on qualifications and experience
Opportunity for career advancement, with 80% of managers promoted from within
Work-from-home convenience, allowing for flexibility in your work environment
Paid training and performance-based incentives to support your growth
Participation in diverse employee resource groups and networking opportunities
Comprehensive benefits package, including medical, dental, vision insurance, and 401(k) retirement plan
What to Expect (Job Responsibilities):
Provide inbound customer support using a call flow guide in the customer's preferred language
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services to enhance customer satisfaction
Deliver expert customer experiences with a positive demeanor
What is Required (Qualifications):
Fluency in both Portuguese and English, with strong reading, writing, and speaking skills
Minimum of 3 years of customer service experience
Technical support experience preferred
Open availability for scheduling
High school diploma or GED
How to Stand Out (Preferred Qualifications):
Strong problem-solving skills with the ability to ask probing questions
Proficiency in fast-paced multi-tasking and strong computer navigation skills
Eagerness to learn new technologies and adapt to changes
A quiet, distraction-free work environment at home
Experience in a remote work setting
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr