Concentrix
Customer Service / Tech Support Rep – Media (Remote)
Concentrix, New York, New York, United States
Why consider this job opportunity
Base salary of $15/hr with potential performance-based incentives
Paid training and opportunities for career advancement within a supportive environment
Work-from-home convenience with flexible scheduling
Access to health, dental, and vision insurance, along with a comprehensive employee assistance program (EAP)
DailyPay enrollment option for early access to your pay
Engaging company culture with diverse networking opportunities and wellness programs
Job Responsibilities
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services to enhance customer experience
Deliver exceptional customer service with a positive attitude
Qualifications
Minimum of 3 years of customer service experience
High school diploma or GED
Availability to work in a quiet, distraction-free environment
Strong computer navigation skills and PC knowledge
Ability to problem-solve effectively and ask probing questions for resolution
Preferred Qualifications
Technical support experience preferred
Eagerness to learn new technologies
Proficiency in fast-paced multi-tasking
A desktop or laptop to complete PC and internet testing
Strong focus on building customer relationships
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
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Base salary of $15/hr with potential performance-based incentives
Paid training and opportunities for career advancement within a supportive environment
Work-from-home convenience with flexible scheduling
Access to health, dental, and vision insurance, along with a comprehensive employee assistance program (EAP)
DailyPay enrollment option for early access to your pay
Engaging company culture with diverse networking opportunities and wellness programs
Job Responsibilities
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Offer additional products and/or services to enhance customer experience
Deliver exceptional customer service with a positive attitude
Qualifications
Minimum of 3 years of customer service experience
High school diploma or GED
Availability to work in a quiet, distraction-free environment
Strong computer navigation skills and PC knowledge
Ability to problem-solve effectively and ask probing questions for resolution
Preferred Qualifications
Technical support experience preferred
Eagerness to learn new technologies
Proficiency in fast-paced multi-tasking
A desktop or laptop to complete PC and internet testing
Strong focus on building customer relationships
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all.
#J-18808-Ljbffr