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Zendesk

Principal Contact Center Sales Specialist

Zendesk, Wyoming, Ohio, United States

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Employer Industry: Customer Experience Solutions

Why consider this job opportunity

Salary up to $353,000.00 with a competitive pay mix of 60/40 (base/commission)

Opportunities for professional growth and development within the organization

Collaborative and inclusive work environment

Chance to lead transformational contact center initiatives with cutting‑edge technologies

Flexibility to work remotely part of the week

Potential eligibility for bonuses, benefits, or related incentives

What to Expect (Job Responsibilities)

Collaborate with account executives, pre-sales teams, and partners to identify and pursue sales opportunities

Engage with vendors and delivery partners to align on best practices and sales strategies

Conduct customer discovery calls and manage deal progress across the territory

Partner with AWS and Amazon Connect Account Managers to align with customer requirements

Advocate for continuous improvement and innovation by staying ahead of industry trends and emerging technologies

What is Required (Qualifications)

Minimum of 7 years of experience in cloud contact center sales

Strong analytical skills

Proven experience in channel sales

Experience selling at the C‑level

Track record of achieving sales targets and proactively pursuing new business opportunities

How to Stand Out (Preferred Qualifications)

Technical expertise in Zendesk and Amazon Connect

Experience with scale selling

Ability to work autonomously and as part of a fast‑paced team

Strong communication skills, including writing, speaking, and listening

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