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Zendesk

Principal Contact Center Sales Specialist

Zendesk, Jackson, Mississippi, United States

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Employer Industry: Customer Experience Solutions

Why consider this job opportunity

Salary up to $353,000.00 (On Target Earnings)

Opportunities for professional growth and development within the organization

A collaborative and inclusive work environment

Flexibility to work remotely part of the week

Chance to lead transformational contact center initiatives utilizing cutting-edge technologies

Eligible for bonuses, benefits, or related incentives

What to Expect (Job Responsibilities)

Collaborate with account executives, pre‑sales teams, and partners to identify and pursue sales opportunities

Engage with vendors and delivery partners to align on best practices and sales strategies

Conduct enablement sessions to enhance the skills of field teams and drive pipeline activity

Assist with customer discovery calls and manage deal progress across the territory

Advocate for continuous improvement and innovation by staying ahead of industry trends and emerging technologies

What is Required (Qualifications)

Minimum 7 years of experience in cloud contact center sales

Strong analytical skills

Proven experience in channel sales

Technical expertise in Zendesk and Amazon Connect is advantageous

Proven track record in achieving sales targets

How to Stand Out (Preferred Qualifications)

Experience selling at the C-level

Ability to work autonomously and as part of a fast‑paced team

Proven ability to proactively pursue new business opportunities

Strong communicator with excellent writing, speaking, and listening skills

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.

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