Sedgwick
Employer Industry: Insurance Services
Why consider this job opportunity:
Salary up to $18/hour
Opportunity for career advancement and growth within the organization
Work remotely with flexible scheduling options
Supportive and caring company culture recognized as one of America's Greatest Workplaces
Chance to make a meaningful impact by assisting families during challenging times
What to Expect (Job Responsibilities):
Serve as the first point of contact for insured families, confirming their needs and explaining the hotel and payment process
Search, evaluate, and secure hotel accommodations while balancing family preferences with carrier guidelines
Facilitate reservations and communicate confirmations to insured families with professionalism and empathy
Coordinate check‑ins, check‑outs, and extensions, maintaining accurate documentation in internal systems
Address escalations and support families through challenges, ensuring a high level of customer service
What is Required (Qualifications):
Minimum of two (2) years of experience in customer service, preferably within travel, hospitality, or insurance industries
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Strong communication, grammar, and interpersonal skills
Excellent data entry skills with high attention to detail
Ability to work independently and effectively in a remote team environment
How to Stand Out (Preferred Qualifications):
Bachelor's degree or equivalent from an accredited college or university
Experience in the travel or hospitality sectors
Strong organizational skills and ability to multitask
Ability to handle multiple priorities simultaneously
Experience managing sensitive situations with care
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Why consider this job opportunity:
Salary up to $18/hour
Opportunity for career advancement and growth within the organization
Work remotely with flexible scheduling options
Supportive and caring company culture recognized as one of America's Greatest Workplaces
Chance to make a meaningful impact by assisting families during challenging times
What to Expect (Job Responsibilities):
Serve as the first point of contact for insured families, confirming their needs and explaining the hotel and payment process
Search, evaluate, and secure hotel accommodations while balancing family preferences with carrier guidelines
Facilitate reservations and communicate confirmations to insured families with professionalism and empathy
Coordinate check‑ins, check‑outs, and extensions, maintaining accurate documentation in internal systems
Address escalations and support families through challenges, ensuring a high level of customer service
What is Required (Qualifications):
Minimum of two (2) years of experience in customer service, preferably within travel, hospitality, or insurance industries
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Strong communication, grammar, and interpersonal skills
Excellent data entry skills with high attention to detail
Ability to work independently and effectively in a remote team environment
How to Stand Out (Preferred Qualifications):
Bachelor's degree or equivalent from an accredited college or university
Experience in the travel or hospitality sectors
Strong organizational skills and ability to multitask
Ability to handle multiple priorities simultaneously
Experience managing sensitive situations with care
#J-18808-Ljbffr