Sedgwick
Employer Industry: Insurance and Hospitality Services
Why consider this job opportunity
Salary up to $18/hr
Opportunity for career advancement and growth within the organization
Work remotely with flexible scheduling options
Supportive and collaborative work environment
Chance to make a positive impact on families during challenging times
Recognized as a Great Place to Work by multiple reputable sources
What to Expect (Job Responsibilities)
Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process
Search, evaluate, and secure hotel accommodations while balancing family preferences with carrier guidelines
Facilitate reservations and communicate confirmations to insured families with professionalism and empathy
Coordinate check-ins, check-outs, and extensions while maintaining accurate documentation
Address escalations and support families through challenges with confidence and care
What is Required (Qualifications)
Minimum of two years of experience in customer service, preferably within the travel, hospitality, or insurance industries
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Excellent and professional phone voice
Strong communication, grammar, and interpersonal skills
Ability to work independently and perform well under pressure
How to Stand Out (Preferred Qualifications)
Bachelor's degree or equivalent from an accredited college or university
Strong data entry skills with high attention to detail
Strong organizational skills and ability to multitask
Experience working effectively in a remote team environment
#J-18808-Ljbffr
Why consider this job opportunity
Salary up to $18/hr
Opportunity for career advancement and growth within the organization
Work remotely with flexible scheduling options
Supportive and collaborative work environment
Chance to make a positive impact on families during challenging times
Recognized as a Great Place to Work by multiple reputable sources
What to Expect (Job Responsibilities)
Serve as the first point of contact for insured families, confirming needs and explaining the hotel and payment process
Search, evaluate, and secure hotel accommodations while balancing family preferences with carrier guidelines
Facilitate reservations and communicate confirmations to insured families with professionalism and empathy
Coordinate check-ins, check-outs, and extensions while maintaining accurate documentation
Address escalations and support families through challenges with confidence and care
What is Required (Qualifications)
Minimum of two years of experience in customer service, preferably within the travel, hospitality, or insurance industries
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Excellent and professional phone voice
Strong communication, grammar, and interpersonal skills
Ability to work independently and perform well under pressure
How to Stand Out (Preferred Qualifications)
Bachelor's degree or equivalent from an accredited college or university
Strong data entry skills with high attention to detail
Strong organizational skills and ability to multitask
Experience working effectively in a remote team environment
#J-18808-Ljbffr