Commercial Lines Support

divh2Commercial Lines Support Specialist/h2pThe Cross Family of Agencies welcomes you. We need your talent and expertise./ppThe Commercial Lines Support Specialist provides administrative and operational support to the Commercial Lines team, ensuring efficient handling of client accounts and high-quality service delivery. This role assists with policy servicing, documentation, client communications, and workflow management to support renewal and new business timelines./ph3Essential Responsibilities/h3ulliProcess endorsements, renewals, cancellations, audits, and billing inquiries./liliPrepare and issue certificates of insurance, auto ID cards, and evidence of property forms./liliAssist AM in maintaining accurate client files and documentation per agency standards and regulatory requirements./liliCommunicate with carriers to secure quotes, process changes, and resolve billing or policy issues./liliUpdate records and activities in the agency management system (AMS360)./liliSupport Account Managers and Producers with follow-ups, proposals, and renewal timelines./liliTrack tasks, manage workflows, and meet service-level agreements (SLAs)./li/ulpSupport role with training to lead to possible account manager in the future/ph3Qualifications/h3pRequired:/pulliHigh school diploma or equivalent./lili12 years of administrative or insurance experience (Commercial Lines preferred)./liliStrong organizational skills and attention to detail./liliExcellent verbal/written communication skills./liliProficiency with Microsoft 365 (Outlook, Excel, Word) and agency management systems./li/ul/div