Remote Bilingual Service Desk Analyst (English/Portuguese)

A global technology services firm is seeking a Bilingual Service Desk Analyst to provide remote Level 1 technical support for English and Portuguese speaking users. The role involves managing customer requests, troubleshooting issues, and delivering exceptional customer service. Candidates must have at least 6 months of experience in a Service Desk or technical support role, along with strong communication and problem-solving skills. This is a full-time position with a focus on service excellence and customer satisfaction. #J-18808-Ljbffr