Remote Bilingual Service Desk Analyst (English/Portuguese)

A global technology services firm is seeking a Bilingual Service Desk Analyst to provide full-time remote technical support to users speaking English and Portuguese. Responsibilities include troubleshooting hardware and software issues, providing excellent customer service, and ensuring proper ticket management. Ideal candidates will have a high school diploma, at least 6 months of relevant experience, and strong communication skills. The role emphasizes a commitment to customer satisfaction and teamwork while maintaining performance metrics. #J-18808-Ljbffr