Remote Bilingual Service Desk Analyst (English/Portuguese)

A global technology services firm is seeking a Bilingual Service Desk Analyst to provide Level 1 technical support in English and Portuguese. This full-time remote role involves troubleshooting hardware and software issues, managing service desk tickets, and delivering exceptional customer service. Ideal candidates will possess strong communication skills, a customer-oriented mindset, and at least 6 months' experience in a technical support role. The position emphasizes a solution-driven approach and attention to detail, ensuring users receive timely and effective assistance. #J-18808-Ljbffr