Nova Management, Inc
AT&T Customer Support Representative
Nova Management, Inc, Lehigh Acres, Florida, United States
Join our team as an AT&T Customer Support Representative supporting B2B clients across Fort Myers!
At
Nova Management Team
, we believe careers grow best at the intersection of human connection and measurable impact. By helping telecom brands expand their reach through targeted outreach and personalized engagement, we give our team members the opportunity to build real skills and create value for customers while seeing the direct results of their efforts in a performance-driven environment.
In this role, you’ll be the front-line human connection for AT&T business customers: listening, advising, and converting needs into service solutions. Expect fast-paced customer interactions, consultative selling, and collaboration with internal teams. The
AT&T Customer Support Representative
will also be upselling value-driven services and be rewarded for strong results. Your ability to build connections directly impacts business outcomes.
AT&T Customer Support Representative Responsibilities
Greet and support business customers in person, building rapport quickly and professionally. Conduct consultative conversations to assess client needs and recommend appropriate AT&T business services. Close service agreements and follow-ups with a friendly, solution-first approach. Coordinate with technical and billing teams to ensure smooth customer onboarding. Track customer satisfaction and identify upsell opportunities. Maintain accurate records and meet daily activity targets (calls, demos, follow-ups). Participate in team huddles and continuous improvement sessions.
At
Nova Management Team
, we believe careers grow best at the intersection of human connection and measurable impact. By helping telecom brands expand their reach through targeted outreach and personalized engagement, we give our team members the opportunity to build real skills and create value for customers while seeing the direct results of their efforts in a performance-driven environment.
In this role, you’ll be the front-line human connection for AT&T business customers: listening, advising, and converting needs into service solutions. Expect fast-paced customer interactions, consultative selling, and collaboration with internal teams. The
AT&T Customer Support Representative
will also be upselling value-driven services and be rewarded for strong results. Your ability to build connections directly impacts business outcomes.
AT&T Customer Support Representative Responsibilities
Greet and support business customers in person, building rapport quickly and professionally. Conduct consultative conversations to assess client needs and recommend appropriate AT&T business services. Close service agreements and follow-ups with a friendly, solution-first approach. Coordinate with technical and billing teams to ensure smooth customer onboarding. Track customer satisfaction and identify upsell opportunities. Maintain accurate records and meet daily activity targets (calls, demos, follow-ups). Participate in team huddles and continuous improvement sessions.