MTM
Employer Industry: Healthcare Services
Why consider this job opportunity:
Salary up to $81,800
Health and life insurance plans, dental and vision coverage
401(k) with a company match
Paid time off and holiday pay
Opportunities for leadership mentoring and tuition reimbursement
Casual dress environment and a supportive company culture
What to Expect (Job Responsibilities):
Oversee trends within the IVA and AI functionality to enhance call containment performance
Define, optimize, and govern enterprise-wide IVA processes
Analyze key performance indicators (KPIs) to assess operational efficiency and financial health
Develop and maintain dashboards, reports, and models to track performance trends
Collaborate with cross-functional teams to identify performance gaps and recommend solutions
What is Required (Qualifications):
High School Diploma or GED
Bachelor’s degree in Business, Finance, Economics, Data Analytics, or a related field
3+ years of experience in business analysis, performance management, or strategic planning
Proficiency in data visualization tools and advanced Excel skills
Strong operational knowledge with data modeling and statistical analysis
How to Stand Out (Preferred Qualifications):
Experience in managing cross-functional projects and initiatives
Understanding of Lean Six Sigma or other process improvement methodologies
Strong communication and presentation skills with the ability to translate complex data into actionable insights
Analytical mindset focused on measurable outcomes and continuous improvement
Ability to present and manage up to executive-level audiences
#HealthcareServices #BusinessAnalysis #DataAnalytics #CareerOpportunity #CompetitivePay
#J-18808-Ljbffr
Why consider this job opportunity:
Salary up to $81,800
Health and life insurance plans, dental and vision coverage
401(k) with a company match
Paid time off and holiday pay
Opportunities for leadership mentoring and tuition reimbursement
Casual dress environment and a supportive company culture
What to Expect (Job Responsibilities):
Oversee trends within the IVA and AI functionality to enhance call containment performance
Define, optimize, and govern enterprise-wide IVA processes
Analyze key performance indicators (KPIs) to assess operational efficiency and financial health
Develop and maintain dashboards, reports, and models to track performance trends
Collaborate with cross-functional teams to identify performance gaps and recommend solutions
What is Required (Qualifications):
High School Diploma or GED
Bachelor’s degree in Business, Finance, Economics, Data Analytics, or a related field
3+ years of experience in business analysis, performance management, or strategic planning
Proficiency in data visualization tools and advanced Excel skills
Strong operational knowledge with data modeling and statistical analysis
How to Stand Out (Preferred Qualifications):
Experience in managing cross-functional projects and initiatives
Understanding of Lean Six Sigma or other process improvement methodologies
Strong communication and presentation skills with the ability to translate complex data into actionable insights
Analytical mindset focused on measurable outcomes and continuous improvement
Ability to present and manage up to executive-level audiences
#HealthcareServices #BusinessAnalysis #DataAnalytics #CareerOpportunity #CompetitivePay
#J-18808-Ljbffr