Global Payments
Overview
Employer Industry: Payment Solutions
Responsibilities
Respond to incoming client inquiries, documenting and resolving issues promptly
Handle tier I tasks and provide appropriate solutions while ensuring client satisfaction
Proactively identify at-risk clients and escalate issues to team leads
Maintain accurate client records and document interactions within software systems
Inform clients of service updates and seek opportunities for increased utilization and upselling
Requirements (Qualifications)
Familiarity with CRM, support, and ticketing software systems
Proven ability to thrive in a fast-paced, team-oriented environment
Proficiency in Microsoft Suite Products (Excel, Word, PowerPoint)
Excellent verbal, written, and interpersonal communication skills
Strong problem-solving skills and a client-oriented approach
Preferred Qualifications
Experience with client support roles or customer service-related positions
Demonstrated ability to work collaboratively across multiple departments
Strong attention to detail and a positive, inquisitive attitude
Benefits
Flexible paid time off
Opportunities for career advancement through tier-based promotional paths
Supportive company culture with great in-office perks
Chance to work in a dynamic, fast-paced environment
Potential to make a significant impact on client satisfaction and retention
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Responsibilities
Respond to incoming client inquiries, documenting and resolving issues promptly
Handle tier I tasks and provide appropriate solutions while ensuring client satisfaction
Proactively identify at-risk clients and escalate issues to team leads
Maintain accurate client records and document interactions within software systems
Inform clients of service updates and seek opportunities for increased utilization and upselling
Requirements (Qualifications)
Familiarity with CRM, support, and ticketing software systems
Proven ability to thrive in a fast-paced, team-oriented environment
Proficiency in Microsoft Suite Products (Excel, Word, PowerPoint)
Excellent verbal, written, and interpersonal communication skills
Strong problem-solving skills and a client-oriented approach
Preferred Qualifications
Experience with client support roles or customer service-related positions
Demonstrated ability to work collaboratively across multiple departments
Strong attention to detail and a positive, inquisitive attitude
Benefits
Flexible paid time off
Opportunities for career advancement through tier-based promotional paths
Supportive company culture with great in-office perks
Chance to work in a dynamic, fast-paced environment
Potential to make a significant impact on client satisfaction and retention
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr