Total System Services
Overview
Employer Industry: Payment Solutions Why consider this job opportunity
Flexible paid time off to support work-life balance Tier-based promotional career-pathing for career advancement Dynamic company culture with excellent in-office perks Opportunity to work in a fast-paced, team-centered environment Chance to develop knowledge in payment technology and client support What to Expect (Job Responsibilities)
Answer incoming client/resident inquiries and document issues for resolution or escalation Handle tier I tasks, providing solutions and following up to ensure client satisfaction Proactively identify and escalate at-risk clients and issues to team leads Accurately document client interactions in various software systems Inform clients of service updates and identify up-sell opportunities What is Required (Qualifications)
Familiarity with CRM, support, and ticketing software systems Proven ability to work in a fast-paced, team-centered environment Proficiency with Microsoft Suite Products (Excel, Word, PowerPoint) Excellent verbal and written communication skills with strong active listening Detail-oriented and dependable with effective problem-solving skills How to Stand Out (Preferred Qualifications)
Experience in client support or customer service roles Knowledge of payment solutions or financial technology Strong ability to multi-task and prioritize effectively Demonstrated self-motivation and drive #PaymentSolutions #CustomerSupport #CareerGrowth #FlexibleWork #TeamEnvironment Privacy and Equal Opportunity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Payment Solutions Why consider this job opportunity
Flexible paid time off to support work-life balance Tier-based promotional career-pathing for career advancement Dynamic company culture with excellent in-office perks Opportunity to work in a fast-paced, team-centered environment Chance to develop knowledge in payment technology and client support What to Expect (Job Responsibilities)
Answer incoming client/resident inquiries and document issues for resolution or escalation Handle tier I tasks, providing solutions and following up to ensure client satisfaction Proactively identify and escalate at-risk clients and issues to team leads Accurately document client interactions in various software systems Inform clients of service updates and identify up-sell opportunities What is Required (Qualifications)
Familiarity with CRM, support, and ticketing software systems Proven ability to work in a fast-paced, team-centered environment Proficiency with Microsoft Suite Products (Excel, Word, PowerPoint) Excellent verbal and written communication skills with strong active listening Detail-oriented and dependable with effective problem-solving skills How to Stand Out (Preferred Qualifications)
Experience in client support or customer service roles Knowledge of payment solutions or financial technology Strong ability to multi-task and prioritize effectively Demonstrated self-motivation and drive #PaymentSolutions #CustomerSupport #CareerGrowth #FlexibleWork #TeamEnvironment Privacy and Equal Opportunity
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr