Global Payments
Overview
Employer Industry: Payment Technology Services
Why consider this job opportunity
Opportunity for career advancement through tier-based promotional pathways
Flexible paid time off to promote work-life balance
Dynamic company culture with excellent in-office perks
Supportive work environment that encourages teamwork and personal growth
Chance to work with a leading company in the payment technology landscape
What to Expect (Job Responsibilities)
Respond to incoming client/resident inquiries and document issues accurately for resolution
Handle tier I tasks and provide appropriate solutions, ensuring complete client satisfaction
Proactively identify and escalate at-risk clients and issues to the team lead
Maintain compliance with company specifications and established policies and procedures
Document client interactions and updates accurately within various software systems
What is Required (Qualifications)
Familiarity with CRM, support, and ticketing software systems and practices
Proven ability to work in a fast-paced, team-centered environment
Proficiency with Microsoft Suite Products (Excel, Word, PowerPoint)
Excellent verbal, written, and interpersonal communication skills
Strong problem-solving skills and client-oriented mindset
How to Stand Out (Preferred Qualifications)
Experience in a client support or customer service role
Knowledge of payment technology and software solutions
Strong organizational skills with the ability to multi-task and prioritize effectively
Positive and inquisitive attitude towards learning and development
#PaymentTechnology #CustomerSupport #CareerGrowth #Teamwork #FlexibleTimeOff
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Employer Industry: Payment Technology Services
Why consider this job opportunity
Opportunity for career advancement through tier-based promotional pathways
Flexible paid time off to promote work-life balance
Dynamic company culture with excellent in-office perks
Supportive work environment that encourages teamwork and personal growth
Chance to work with a leading company in the payment technology landscape
What to Expect (Job Responsibilities)
Respond to incoming client/resident inquiries and document issues accurately for resolution
Handle tier I tasks and provide appropriate solutions, ensuring complete client satisfaction
Proactively identify and escalate at-risk clients and issues to the team lead
Maintain compliance with company specifications and established policies and procedures
Document client interactions and updates accurately within various software systems
What is Required (Qualifications)
Familiarity with CRM, support, and ticketing software systems and practices
Proven ability to work in a fast-paced, team-centered environment
Proficiency with Microsoft Suite Products (Excel, Word, PowerPoint)
Excellent verbal, written, and interpersonal communication skills
Strong problem-solving skills and client-oriented mindset
How to Stand Out (Preferred Qualifications)
Experience in a client support or customer service role
Knowledge of payment technology and software solutions
Strong organizational skills with the ability to multi-task and prioritize effectively
Positive and inquisitive attitude towards learning and development
#PaymentTechnology #CustomerSupport #CareerGrowth #Teamwork #FlexibleTimeOff
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr