Total System Services
Client Support Representative
Total System Services, Los Angeles, California, United States, 90079
Overview
Employer Industry: Payment Technology Solutions
Why consider this job opportunity
Opportunity for tier-based promotional career-pathing
Flexible paid time off to promote work-life balance
Engaging company culture with in-office perks
Chance to work in a fast-paced, team-centered environment
Opportunity to enhance client satisfaction and retention
Responsibilities
Answer incoming client/resident inquiries, ensuring accurate assessment and documentation of issues
Handle tier I tasks, providing appropriate solutions and following up to ensure complete resolution
Proactively identify and escalate at-risk clients and issues to team lead
Accurately document and update client/resident records and interactions within various software systems
Inform clients of new service updates and identify up-sell opportunities
Qualifications
Familiarity with CRM, support, and ticketing software systems
Proven ability to work in a fast-paced, team-centered work environment
Proficiency with Microsoft Suite Products (Excel, Word, PowerPoint)
Excellent verbal and written communication skills with strong active listening abilities
Ability to demonstrate effective problem-solving skills and strong client orientation
Preferred Qualifications
Detail-oriented and dependable with a positive and inquisitive attitude
Ability to multi-task, prioritize, and collaborate with multiple departments and stakeholders
Exhibit a high degree of self-motivation and drive
#PaymentSolutions #ClientSupport #CareerGrowth #Teamwork #FlexibleWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Opportunity for tier-based promotional career-pathing
Flexible paid time off to promote work-life balance
Engaging company culture with in-office perks
Chance to work in a fast-paced, team-centered environment
Opportunity to enhance client satisfaction and retention
Responsibilities
Answer incoming client/resident inquiries, ensuring accurate assessment and documentation of issues
Handle tier I tasks, providing appropriate solutions and following up to ensure complete resolution
Proactively identify and escalate at-risk clients and issues to team lead
Accurately document and update client/resident records and interactions within various software systems
Inform clients of new service updates and identify up-sell opportunities
Qualifications
Familiarity with CRM, support, and ticketing software systems
Proven ability to work in a fast-paced, team-centered work environment
Proficiency with Microsoft Suite Products (Excel, Word, PowerPoint)
Excellent verbal and written communication skills with strong active listening abilities
Ability to demonstrate effective problem-solving skills and strong client orientation
Preferred Qualifications
Detail-oriented and dependable with a positive and inquisitive attitude
Ability to multi-task, prioritize, and collaborate with multiple departments and stakeholders
Exhibit a high degree of self-motivation and drive
#PaymentSolutions #ClientSupport #CareerGrowth #Teamwork #FlexibleWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr