Global Payments
Overview
Employer Industry: Payment Solutions Why consider this job opportunity: Flexible paid time off Tier-based promotional career-pathing for career advancement Supportive company culture with great in-office perks Opportunity to work in a fast-paced and dynamic environment Chance to contribute to marketing and advertising initiatives Responsibilities
Respond to incoming client/resident inquiries, accurately assessing and documenting issues Handle tier I tasks and issues, providing solutions and following up for complete resolution Identify and escalate at-risk clients and issues to team lead Document and update client/resident records and interactions in various software systems Inform clients of service updates and seek opportunities for increased utilization and up-selling Qualifications
Familiarity with CRM, support, and ticketing software systems Proven ability to work in a fast-paced, team-centered environment Proficiency in Microsoft Suite Products (Excel, Word, PowerPoint) Excellent verbal, written, and interpersonal communication skills with strong active listening Strong problem-solving skills and client orientation Preferred Qualifications
Detail-oriented with a positive and inquisitive attitude Ability to multi-task, prioritize, and collaborate with multiple departments and stakeholders High degree of self-motivation and drive #PaymentSolutions #ClientSupport #CareerOpportunity #FlexibleTimeOff #Teamwork We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Payment Solutions Why consider this job opportunity: Flexible paid time off Tier-based promotional career-pathing for career advancement Supportive company culture with great in-office perks Opportunity to work in a fast-paced and dynamic environment Chance to contribute to marketing and advertising initiatives Responsibilities
Respond to incoming client/resident inquiries, accurately assessing and documenting issues Handle tier I tasks and issues, providing solutions and following up for complete resolution Identify and escalate at-risk clients and issues to team lead Document and update client/resident records and interactions in various software systems Inform clients of service updates and seek opportunities for increased utilization and up-selling Qualifications
Familiarity with CRM, support, and ticketing software systems Proven ability to work in a fast-paced, team-centered environment Proficiency in Microsoft Suite Products (Excel, Word, PowerPoint) Excellent verbal, written, and interpersonal communication skills with strong active listening Strong problem-solving skills and client orientation Preferred Qualifications
Detail-oriented with a positive and inquisitive attitude Ability to multi-task, prioritize, and collaborate with multiple departments and stakeholders High degree of self-motivation and drive #PaymentSolutions #ClientSupport #CareerOpportunity #FlexibleTimeOff #Teamwork We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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