Total System Services
Client Support Representative
Total System Services, Jacksonville, Florida, United States, 32290
Overview
Employer Industry: Payment Solutions
Why consider this job opportunity:
Flexible paid time off
Tier-based promotional career-pathing for growth opportunities
Supportive company culture with excellent in-office perks
Opportunity to engage with a dynamic team in a fast-paced environment
Chance to enhance client satisfaction and retention through exceptional service
Responsibilities
Respond to incoming client/resident inquiries, accurately documenting and resolving issues within defined SLAs
Handle tier I tasks and provide appropriate solutions while ensuring client satisfaction
Proactively identify and escalate at-risk clients and issues to the team lead
Maintain accurate records and document client interactions within various software systems
Inform clients of service updates and identify up-sell opportunities
Qualifications
Familiarity with CRM, support, and ticketing software systems and practices
Proven ability to work in a fast-paced, team-centered environment
Proficiency with Microsoft Suite Products (Excel, Word, PowerPoint)
Excellent verbal and written communication skills with strong active listening abilities
Detail-oriented, dependable, and able to demonstrate effective problem-solving skills
Preferred Qualifications
Experience in a customer support role within a technology or service-oriented company
Previous knowledge of payment processing or related industries
Ability to contribute to marketing and advertising initiatives
#PaymentSolutions #CustomerSupport #CareerGrowth #FlexibleWork #TeamCulture
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr
Why consider this job opportunity:
Flexible paid time off
Tier-based promotional career-pathing for growth opportunities
Supportive company culture with excellent in-office perks
Opportunity to engage with a dynamic team in a fast-paced environment
Chance to enhance client satisfaction and retention through exceptional service
Responsibilities
Respond to incoming client/resident inquiries, accurately documenting and resolving issues within defined SLAs
Handle tier I tasks and provide appropriate solutions while ensuring client satisfaction
Proactively identify and escalate at-risk clients and issues to the team lead
Maintain accurate records and document client interactions within various software systems
Inform clients of service updates and identify up-sell opportunities
Qualifications
Familiarity with CRM, support, and ticketing software systems and practices
Proven ability to work in a fast-paced, team-centered environment
Proficiency with Microsoft Suite Products (Excel, Word, PowerPoint)
Excellent verbal and written communication skills with strong active listening abilities
Detail-oriented, dependable, and able to demonstrate effective problem-solving skills
Preferred Qualifications
Experience in a customer support role within a technology or service-oriented company
Previous knowledge of payment processing or related industries
Ability to contribute to marketing and advertising initiatives
#PaymentSolutions #CustomerSupport #CareerGrowth #FlexibleWork #TeamCulture
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr