Total System Services
Overview
Employer Industry: Payment Solutions
Why consider this job opportunity
Flexible paid time off
Tier-based promotional career-pathing for growth and advancement
Incredible company culture with in-office perks
Opportunity to work in a fast-paced, team-oriented environment
Chance to contribute to marketing and advertising initiatives
Responsibilities
Answer incoming client/resident inquiries, documenting and escalating issues as needed
Handle tier I tasks, providing appropriate solutions and following up for complete resolution
Proactively identify and escalate at-risk clients and issues to team lead
Accurately document and update client/resident records and support notes in various software systems
Inform clients of service updates and identify up-sell opportunities
Qualifications
Familiarity with CRM, support, and ticketing software systems
Proven ability to work in a fast-paced, team-centered environment
Proficiency with Microsoft Suite Products (Excel, Word, PowerPoint)
Excellent verbal and written communication skills with strong active listening abilities
Ability to demonstrate effective problem-solving skills and a strong client orientation
Preferred Qualifications
Detail-oriented and dependable, with a positive and inquisitive attitude
Ability to multi-task, prioritize, and collaborate with multiple departments and stakeholders
Exhibit a high degree of self-motivation and drive
#PaymentSolutions #ClientSupport #CareerGrowth #TeamEnvironment #FlexibleWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Payment Solutions
Why consider this job opportunity
Flexible paid time off
Tier-based promotional career-pathing for growth and advancement
Incredible company culture with in-office perks
Opportunity to work in a fast-paced, team-oriented environment
Chance to contribute to marketing and advertising initiatives
Responsibilities
Answer incoming client/resident inquiries, documenting and escalating issues as needed
Handle tier I tasks, providing appropriate solutions and following up for complete resolution
Proactively identify and escalate at-risk clients and issues to team lead
Accurately document and update client/resident records and support notes in various software systems
Inform clients of service updates and identify up-sell opportunities
Qualifications
Familiarity with CRM, support, and ticketing software systems
Proven ability to work in a fast-paced, team-centered environment
Proficiency with Microsoft Suite Products (Excel, Word, PowerPoint)
Excellent verbal and written communication skills with strong active listening abilities
Ability to demonstrate effective problem-solving skills and a strong client orientation
Preferred Qualifications
Detail-oriented and dependable, with a positive and inquisitive attitude
Ability to multi-task, prioritize, and collaborate with multiple departments and stakeholders
Exhibit a high degree of self-motivation and drive
#PaymentSolutions #ClientSupport #CareerGrowth #TeamEnvironment #FlexibleWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr