State of Arizona
Overview
Employer Industry: Government Services Why consider this job opportunity: Salary up to $40,000 per year Comprehensive benefits package, including paid time off, medical, dental, and vision insurance Opportunities for higher education discounts and tuition reimbursement up to $5,250 per fiscal year Flexibility to work remotely within Arizona, enhancing work-life balance A collaborative work environment that promotes continuous improvement and professional development Responsibilities
Provide professional and courteous customer service to taxpayers by handling incoming calls and addressing inquiries Efficiently document customer interactions and maintain accurate records in the department's ticketing system Stay updated on taxation laws and best practices to provide accurate information to taxpayers Actively participate in team meetings and contribute to continuous improvement efforts Assist in achieving call center performance metrics, including call handling and customer satisfaction scores Qualifications
High School Diploma (HSD) or General Education Degree (GED) Minimum of one year of related customer service experience Strong verbal, written, and listening communication skills Proficiency in using a PC in a Windows environment and familiarity with Google Suite applications Ability to pass background checks, including Arizona tax compliance verification and criminal background check Preferred Qualifications
Experience with Continuous Improvement/LEAN methodologies Previous customer service experience in a fast-paced environment Bilingual in English and Spanish #GovernmentJobs #CustomerService #RemoteWork #CareerAdvancement #ContinuousImprovement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Employer Industry: Government Services Why consider this job opportunity: Salary up to $40,000 per year Comprehensive benefits package, including paid time off, medical, dental, and vision insurance Opportunities for higher education discounts and tuition reimbursement up to $5,250 per fiscal year Flexibility to work remotely within Arizona, enhancing work-life balance A collaborative work environment that promotes continuous improvement and professional development Responsibilities
Provide professional and courteous customer service to taxpayers by handling incoming calls and addressing inquiries Efficiently document customer interactions and maintain accurate records in the department's ticketing system Stay updated on taxation laws and best practices to provide accurate information to taxpayers Actively participate in team meetings and contribute to continuous improvement efforts Assist in achieving call center performance metrics, including call handling and customer satisfaction scores Qualifications
High School Diploma (HSD) or General Education Degree (GED) Minimum of one year of related customer service experience Strong verbal, written, and listening communication skills Proficiency in using a PC in a Windows environment and familiarity with Google Suite applications Ability to pass background checks, including Arizona tax compliance verification and criminal background check Preferred Qualifications
Experience with Continuous Improvement/LEAN methodologies Previous customer service experience in a fast-paced environment Bilingual in English and Spanish #GovernmentJobs #CustomerService #RemoteWork #CareerAdvancement #ContinuousImprovement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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